Name: Office Skills and Reception Diploma
Price: 24.99 GBP
Rating: 4.9 (10 reviews)

Learn the skills for successfully running and managing an office along with the essential reception skills with the Office Skills and Reception Diploma course.

Working in an office and managing an office are completely two separate things. For managing an office, you need various skills and you will be trusted upon many duties while working in an office only needs your working skills. In the course, you will explore the skills and strategies for efficiently managing an office environment. The course teaches you how to maintain a healthy office environment by applying the strategies and techniques of perfect communication, staff development and training, performance managing and more.

Shortly, the ultimate purpose of the course is to prepare you for the roles of a manager who is responsible for managing an office. You will gain a solid understanding of the office management environment and know how to deal with various situations.

Key features of the course:

Lifetime access to the course
No hidden fees, only pay the price of the course which includes exam fees.
Recognised qualification upon successful completion of the course
Study from anywhere, anytime, whenever it is convenient for you.
Affordable and engaging e-learning study materials
Study at your own pace from tablet, PC or smartphone
Online tutor support when you are in need.

Who is this course for?

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Assessment and Certification

The course is assessed online with a multiple-choice test, which is marked automatically. You will know instantly whether you have passed or not. Those who pass this test will have the qualification of Office Skills and Reception Diploma. Certificate will be produced in PDF format at an additional cost of £8.99 and Printed Hardcopy at £12.99

Course Curriculum

Admin Support
	Module One – Getting Started	FREE	00:06:00
	Module Two – Getting Organized (I)	FREE	00:15:00
	Module Three – Getting Organized (II)		00:13:00
	Module Four – Managing Time		00:13:00
	Module Five – Getting It All Done On Time		00:12:00
	Module Six – Special Tasks		00:10:00
	Module Seven – Verbal Communication Skills		00:10:00
	Module Eight – Non-Verbal Communication Skills		00:08:00
	Module Nine – Empowering Yourself		00:16:00
	Module Ten – The Team of Two		00:13:00
	Module Eleven – Taking Care of Yourself		00:14:00
	Module Twelve – Wrapping Up		00:03:00
Administrative Management
	Module One – Getting Started		00:30:00
	Module Two – Why Your Office Needs Administrative Procedures		01:00:00
	Module Three – Gathering the Right Tools		01:00:00
	Module Four – Identifying Procedures to Include		01:00:00
	Module Five – Top Five Procedures to Record		01:00:00
	Module Six – What to Include in Your Binder (I)		01:00:00
	Module Seven – What to Include in Your Binder (II)		01:00:00
	Module Eight – Organizing Your Binder		01:00:00
	Module Nine – What Not to Include in the Procedure Guide		01:00:00
	Module Ten – Share Office Procedure Guide		01:00:00
	Module Eleven – Successfully Executing the Guide		01:00:00
	Module Twelve – Wrapping Up		00:30:00
Organisational Skills
	Module One – Getting Started		00:30:00
	Module Two – Remove the Clutter		01:00:00
	Module Three – Prioritize		01:00:00
	Module Four – Scheduling Your Time		01:00:00
	Module Five – To Do Lists		01:00:00
	Module Six – Paper and Paperless Storage		01:00:00
	Module Seven – Organization in Your Work Area		01:00:00
	Module Eight – Tools to Fight Procrastination		01:00:00
	Module Nine – Organizing Your Inbox		01:00:00
	Module Ten – Avoid the Causes of Disorganization		01:00:00
	Module Eleven – Discipline is the Key to Stay Organized		01:00:00
	Module Twelve – Wrapping Up		00:30:00
	Organisational Skills Course for Administrator- Activities		00:00:00
Receptionist
	Receptionist	FREE	00:30:00
	Importance of Receptionist	FREE	00:15:00
	Different Types of Receptionist & Roles		01:00:00
	Communication Skills for Receptionist		01:00:00
	Telephone Skills		01:00:00
	Listening Skills		01:00:00
	Taking Messages		00:30:00
	Presenting & Appearance		00:30:00
	Reservation Procedure		00:15:00
	Confidentiality Checklist		00:15:00
	Being Organized as Receptionist		00:15:00
	Becoming a Successful Receptionist		00:15:00
Customer Relations & Dealings
	Module One – Getting Started		00:30:00
	Module Two – The Right Attitude Starts with You		01:00:00
	Module Three – Stress Management (Internal Stressors)		01:00:00
	Module Four – Stress Management (External Stressors)		00:30:00
	Module Five – Transactional Analysis		01:00:00
	Module Six – Why are Some Customers Difficult		01:00:00
	Module Seven – Dealing with the Customer Over the Phone		01:00:00
	Module Eight – Dealing with the Customer In Person		01:00:00
	Module Nine – Sensitivity in Dealing with Customers		01:00:00
	Module Ten – Scenarios of Dealing with a Difficult Customer		01:00:00
	Module Eleven – Following up With a Customer Once You Have Addressed Their Issue		01:00:00
	Module Twelve – Wrapping Up		00:30:00
Professional Telephone Receptionist Skills
	Module One – Getting Started		00:30:00
	Module Two – Core Skills Required		01:00:00
	Module Three – Self-Management (I)		01:00:00
	Module Four – Self-Management (II)		01:00:00
	Module Five – Time Management (I)		01:00:00
	Module Six – Time Management (II)		01:00:00
	Module Seven – Organizing and Planning (I)		01:00:00
	Module Eight – Organizing and Planning (II)		01:00:00
	Module Nine – Communication (I)		01:00:00
	Module Ten – Communication (II)		01:00:00
	Module Eleven – Additional Challenges		01:00:00
	Module Twelve – Wrapping Up		00:30:00
	Professional Telephone Receptionist Course- Activities		00:00:00
Recommended Reading
	Recommended Reading : Office Skills and Reception Diploma		00:00:00
Mock Exam
	Mock Exam- Office Skills and Reception Diploma		00:30:00
Final Exam
	Final Exam- Office Skills and Reception Diploma		00:30:00
Certificate and Transcript
	Order Your Certificates or Transcripts		00:00:00