Customer Service Advisor: Communication Skills Training
Last Updated:
07 November 2026
Number of Students:
17 Students
Accreditation:
CPD Accredited
Prerequisites:
No formal qualification required (Anyone can participate)
Course Rating:
4.9 out of 5
Course Overview
Working in customer service comes with its challenges. Here you must have the ability to face all sorts of situations, provide quality services to your customers, understand the needs and expectations of your customers and more. The Customer Service Advisor: Communication Skills Training is here to help you build adequate skills to fulfil all these responsibilities. It will show you the essential tips and tricks to keep your customers satisfied.
The Customer Service Advisor: Communication Skills Training course is designed to provide quality training on customer service. This course will help you figure out your customers’ expectations. From the highly informative modules, you will learn the skills to handle unwanted situations. In addition, the course will introduce you to the seven steps of customer problem-solving. You will also learn about the six vital elements of customer service.
Through this comprehensive Customer Service Advisor: Communication Skills Training course you will be able to identify the right questions to ask your customers. It will teach you the essentials of customer relationship building, customer retention and more. Enrol in the course now and prepare to climb the career ladder.
Course Preview
What you will learn from this Customer Service Advisor: Communication Skills Training course:
- Learn how to identify customer expectation
- Improve your communication skills
- Develop the ability to handle complaints and stress
- Familiar yourself with the seven steps of customer problem solving
- Understand the six critical elements of customer service
- Grasp the strategies to ask the right questions
- Build your expertise in customer relationship management
Key features of the course:
- Recognised qualification upon successful completion of the course
- Study from anywhere, anytime, whenever it is convenient for you.
- Get 24/7 support from our Customer Success Team
- Affordable and engaging e-learning study materials
- Study at your own pace from a tablet, PC or smartphone
- Online tutor support when you are in need.
Who is this course for:
This Customer Service Advisor: Communication Skills Training course is suitable for —
- Students
- Recent graduates
- Job Seekers
- Anyone interested in the Customer Service Advisor: Communication Skills Training course
- Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise.
Assessment and Certification:
After studying the course materials of the Customer Service Advisor: Communication Skills Training course, there will be a written assignment test which you can take either during or at the end of the course. Those who pass this test will have the qualification of the Customer Service Advisor: Communication Skills Training course. The certificate will be produced in PDF format at an additional cost of £9.99 and Printed Hardcopy at £12.99.
Career Path:
This Customer Service Advisor: Communication Skills Training course will equip you with an array of in-demand expertise and prepare you for a variety of rewarding employment options, such as—
- Customer Service Adviser
- Customer Service Representative
- Customer Service Manager
- Customer Care Executive
- Customer Service Assistant
- Customer Care Operator
- Customer Care Representative
- Customer Service Agent
- Customer Service Associate
A customer service advisor’s average earnings in the United Kingdom is £18k per year. The highest salary rate is nearly £24k, and the lowest salary in the United Kingdom is £16k per year.
Featured Reviews
Course Curriculum
2 Sections | 63 Lessons
Communication Skills
1h 0m
Dealing With Challenges Assertively
15m
Dealing With Difficult People
30m
Dealing With Stress
30m
Meeting Expectations
15m
Setting Goals
30m
Seven Steps to Customer Problem Solving
30m
Telephone Techniques
1h 0m
The Fifth Critical Element – Measure It
15m
The Fourth Critical Element – Be a Problem Solver
1h 0m
The Second Critical Element – Defined in Your Organization
15m
The Sixth Critical Element – Reinforce It
30m
The Third Critical Element – Given Life by the Employees
15m
What is Customer Service?
15m
Who Are Your Customers?
15m
Six Critical Elements
30m
Understanding Leadership
30m
Five Practices of Leadership
45m
Asking the Right Questions
15m
Close with Vocals
15m
Closing Down the Voice
10m
Cold and Warm Calls
15m
Developing a Script
15m
Did You Hear Me?
15m
It’s More Than Just a Phase
15m
Negotiation Techniques
15m
News from Within
15m
Perfecting the Script
15m
Phone Tag and Getting the Call Back
15m
Sales by Phone
10m
Saying No
5m
Staying Out of Voice Mail Jail
5m
Stress Busting
5m
Taking Messages
5m
This is My Mentor
5m
To Serve and Delight
5m
Verbal Communication Techniques
15m
What’s Missing in Telephone Communication?
15m
Who are Your Customers?
15m
Building the Future
15m
Checklist for Success
15m
Considerations in Tool Selection
15m
Customer Relationship Management
10m
Evaluating and Reviewing Your Program
15m
Evaluating and Reviewing Your Program
15m
Homegrown vs. Application Service Provider
15m
Requirement Driven Product Selection
15m
Strategies for Customer Retention
15m
The Development Team
15m
What CRM Is and Who It Serves
15m
Getting Started
5m
It Starts at the Top
20m
Peer Training
20m
How to Build Rapport
30m
Learn to Listen
25m
Manners Matter - Etiquette & Customer Service (I)
25m
Manners Matter - Etiquette & Customer Service (II)
20m
Handling Difficult Customers
25m
Getting the Necessary Information
15m
Performance Evaluations
5m
Training Doesn’t Stop
15m
Wrapping Up
5m
Order Your Certificates or Transcripts
Course Reviews
No reviews yet.
Course Overview
Working in customer service comes with its challenges. Here you must have the ability to face all sorts of situations, provide quality services to your customers, understand the needs and expectations of your customers and more. The Customer Service Advisor: Communication Skills Training is here to help you build adequate skills to fulfil all these responsibilities. It will show you the essential tips and tricks to keep your customers satisfied.
The Customer Service Advisor: Communication Skills Training course is designed to provide quality training on customer service. This course will help you figure out your customers’ expectations. From the highly informative modules, you will learn the skills to handle unwanted situations. In addition, the course will introduce you to the seven steps of customer problem-solving. You will also learn about the six vital elements of customer service.
Through this comprehensive Customer Service Advisor: Communication Skills Training course you will be able to identify the right questions to ask your customers. It will teach you the essentials of customer relationship building, customer retention and more. Enrol in the course now and prepare to climb the career ladder.
Course Preview
What you will learn from this Customer Service Advisor: Communication Skills Training course:
- Learn how to identify customer expectation
- Improve your communication skills
- Develop the ability to handle complaints and stress
- Familiar yourself with the seven steps of customer problem solving
- Understand the six critical elements of customer service
- Grasp the strategies to ask the right questions
- Build your expertise in customer relationship management
Key features of the course:
- Recognised qualification upon successful completion of the course
- Study from anywhere, anytime, whenever it is convenient for you.
- Get 24/7 support from our Customer Success Team
- Affordable and engaging e-learning study materials
- Study at your own pace from a tablet, PC or smartphone
- Online tutor support when you are in need.
Who is this course for:
This Customer Service Advisor: Communication Skills Training course is suitable for —
- Students
- Recent graduates
- Job Seekers
- Anyone interested in the Customer Service Advisor: Communication Skills Training course
- Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise.
Assessment and Certification:
After studying the course materials of the Customer Service Advisor: Communication Skills Training course, there will be a written assignment test which you can take either during or at the end of the course. Those who pass this test will have the qualification of the Customer Service Advisor: Communication Skills Training course. The certificate will be produced in PDF format at an additional cost of £9.99 and Printed Hardcopy at £12.99.
Career Path:
This Customer Service Advisor: Communication Skills Training course will equip you with an array of in-demand expertise and prepare you for a variety of rewarding employment options, such as—
- Customer Service Adviser
- Customer Service Representative
- Customer Service Manager
- Customer Care Executive
- Customer Service Assistant
- Customer Care Operator
- Customer Care Representative
- Customer Service Agent
- Customer Service Associate
A customer service advisor’s average earnings in the United Kingdom is £18k per year. The highest salary rate is nearly £24k, and the lowest salary in the United Kingdom is £16k per year.
Featured Reviews
2 Sections | 63 Lessons
Communication Skills
1h 0m
Dealing With Challenges Assertively
15m
Dealing With Difficult People
30m
Dealing With Stress
30m
Meeting Expectations
15m
Setting Goals
30m
Seven Steps to Customer Problem Solving
30m
Telephone Techniques
1h 0m
The Fifth Critical Element – Measure It
15m
The Fourth Critical Element – Be a Problem Solver
1h 0m
The Second Critical Element – Defined in Your Organization
15m
The Sixth Critical Element – Reinforce It
30m
The Third Critical Element – Given Life by the Employees
15m
What is Customer Service?
15m
Who Are Your Customers?
15m
Six Critical Elements
30m
Understanding Leadership
30m
Five Practices of Leadership
45m
Asking the Right Questions
15m
Close with Vocals
15m
Closing Down the Voice
10m
Cold and Warm Calls
15m
Developing a Script
15m
Did You Hear Me?
15m
It’s More Than Just a Phase
15m
Negotiation Techniques
15m
News from Within
15m
Perfecting the Script
15m
Phone Tag and Getting the Call Back
15m
Sales by Phone
10m
Saying No
5m
Staying Out of Voice Mail Jail
5m
Stress Busting
5m
Taking Messages
5m
This is My Mentor
5m
To Serve and Delight
5m
Verbal Communication Techniques
15m
What’s Missing in Telephone Communication?
15m
Who are Your Customers?
15m
Building the Future
15m
Checklist for Success
15m
Considerations in Tool Selection
15m
Customer Relationship Management
10m
Evaluating and Reviewing Your Program
15m
Evaluating and Reviewing Your Program
15m
Homegrown vs. Application Service Provider
15m
Requirement Driven Product Selection
15m
Strategies for Customer Retention
15m
The Development Team
15m
What CRM Is and Who It Serves
15m
Getting Started
5m
It Starts at the Top
20m
Peer Training
20m
How to Build Rapport
30m
Learn to Listen
25m
Manners Matter - Etiquette & Customer Service (I)
25m
Manners Matter - Etiquette & Customer Service (II)
20m
Handling Difficult Customers
25m
Getting the Necessary Information
15m
Performance Evaluations
5m
Training Doesn’t Stop
15m
Wrapping Up
5m
Order Your Certificates or Transcripts
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