Customer Service Advisor: Communication Skills Training
Last Updated:
14 May 2026
Accreditation:
CPD Accredited
Prerequisites:
No formal qualification required (Anyone can participate)
Course Rating:
4.9 out of 5
Course Overview
Working in customer service comes with its challenges. Here you must have the ability to face all sorts of situations, provide quality services to your customers, understand the needs and expectations of your customers and more. The Customer Service Advisor: Communication Skills Training is here to help you build adequate skills to fulfil all these responsibilities. It will show you the essential tips and tricks to keep your customers satisfied.
The Customer Service Advisor: Communication Skills Training course is designed to provide quality training on customer service. This course will help you figure out your customers’ expectations. From the highly informative modules, you will learn the skills to handle unwanted situations. In addition, the course will introduce you to the seven steps of customer problem-solving. You will also learn about the six vital elements of customer service.
Through this comprehensive Customer Service Advisor: Communication Skills Training course you will be able to identify the right questions to ask your customers. It will teach you the essentials of customer relationship building, customer retention and more. Enrol in the course now and prepare to climb the career ladder.
What you will learn from this Customer Service Advisor: Communication Skills Training course:
- Learn how to identify customer expectation
- Improve your communication skills
- Develop the ability to handle complaints and stress
- Familiar yourself with the seven steps of customer problem solving
- Understand the six critical elements of customer service
- Grasp the strategies to ask the right questions
- Build your expertise in customer relationship management
Key features of the course:
- Recognised qualification upon successful completion of the course
- Study from anywhere, anytime, whenever it is convenient for you.
- Get 24/7 support from our Customer Success Team
- Affordable and engaging e-learning study materials
- Study at your own pace from a tablet, PC or smartphone
- Online tutor support when you are in need.
Who is this course for:
This Customer Service Advisor: Communication Skills Training course is suitable for —
- Students
- Recent graduates
- Job Seekers
- Anyone interested in the Customer Service Advisor: Communication Skills Training course
- Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise.
Assessment and Certification:
After studying the course materials of the Customer Service Advisor: Communication Skills Training course, there will be a written assignment test which you can take either during or at the end of the course. Those who pass this test will have the qualification of the Customer Service Advisor: Communication Skills Training course. The certificate will be produced in PDF format at an additional cost of £9.99 and Printed Hardcopy at £12.99.
Career Path:
This Customer Service Advisor: Communication Skills Training course will equip you with an array of in-demand expertise and prepare you for a variety of rewarding employment options, such as—
- Customer Service Adviser
- Customer Service Representative
- Customer Service Manager
- Customer Care Executive
- Customer Service Assistant
- Customer Care Operator
- Customer Care Representative
- Customer Service Agent
- Customer Service Associate
A customer service advisor’s average earnings in the United Kingdom is £18k per year. The highest salary rate is nearly £24k, and the lowest salary in the United Kingdom is £16k per year.
Course Curriculum
2 Sections | 63 Lessons
Communication Skills
Dealing With Challenges Assertively
Dealing With Difficult People
Dealing With Stress
Meeting Expectations
Setting Goals
Seven Steps to Customer Problem Solving
Telephone Techniques
The Fifth Critical Element – Measure It
The Fourth Critical Element – Be a Problem Solver
The Second Critical Element – Defined in Your Organization
The Sixth Critical Element – Reinforce It
The Third Critical Element – Given Life by the Employees
What is Customer Service?
Who Are Your Customers?
Six Critical Elements
Understanding Leadership
Five Practices of Leadership
Asking the Right Questions
Close with Vocals
Closing Down the Voice
Cold and Warm Calls
Developing a Script
Did You Hear Me?
It’s More Than Just a Phase
Negotiation Techniques
News from Within
Perfecting the Script
Phone Tag and Getting the Call Back
Sales by Phone
Saying No
Staying Out of Voice Mail Jail
Stress Busting
Taking Messages
This is My Mentor
To Serve and Delight
Verbal Communication Techniques
What’s Missing in Telephone Communication?
Who are Your Customers?
Building the Future
Checklist for Success
Considerations in Tool Selection
Customer Relationship Management
Evaluating and Reviewing Your Program
Evaluating and Reviewing Your Program
Homegrown vs. Application Service Provider
Requirement Driven Product Selection
Strategies for Customer Retention
The Development Team
What CRM Is and Who It Serves
Getting Started
It Starts at the Top
Peer Training
How to Build Rapport
Learn to Listen
Manners Matter - Etiquette & Customer Service (I)
Manners Matter - Etiquette & Customer Service (II)
Handling Difficult Customers
Getting the Necessary Information
Performance Evaluations
Training Doesn’t Stop
Wrapping Up
Order Your Certificates or Transcripts
Course Reviews
No reviews yet.
Course Overview
Working in customer service comes with its challenges. Here you must have the ability to face all sorts of situations, provide quality services to your customers, understand the needs and expectations of your customers and more. The Customer Service Advisor: Communication Skills Training is here to help you build adequate skills to fulfil all these responsibilities. It will show you the essential tips and tricks to keep your customers satisfied.
The Customer Service Advisor: Communication Skills Training course is designed to provide quality training on customer service. This course will help you figure out your customers’ expectations. From the highly informative modules, you will learn the skills to handle unwanted situations. In addition, the course will introduce you to the seven steps of customer problem-solving. You will also learn about the six vital elements of customer service.
Through this comprehensive Customer Service Advisor: Communication Skills Training course you will be able to identify the right questions to ask your customers. It will teach you the essentials of customer relationship building, customer retention and more. Enrol in the course now and prepare to climb the career ladder.
What you will learn from this Customer Service Advisor: Communication Skills Training course:
- Learn how to identify customer expectation
- Improve your communication skills
- Develop the ability to handle complaints and stress
- Familiar yourself with the seven steps of customer problem solving
- Understand the six critical elements of customer service
- Grasp the strategies to ask the right questions
- Build your expertise in customer relationship management
Key features of the course:
- Recognised qualification upon successful completion of the course
- Study from anywhere, anytime, whenever it is convenient for you.
- Get 24/7 support from our Customer Success Team
- Affordable and engaging e-learning study materials
- Study at your own pace from a tablet, PC or smartphone
- Online tutor support when you are in need.
Who is this course for:
This Customer Service Advisor: Communication Skills Training course is suitable for —
- Students
- Recent graduates
- Job Seekers
- Anyone interested in the Customer Service Advisor: Communication Skills Training course
- Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise.
Assessment and Certification:
After studying the course materials of the Customer Service Advisor: Communication Skills Training course, there will be a written assignment test which you can take either during or at the end of the course. Those who pass this test will have the qualification of the Customer Service Advisor: Communication Skills Training course. The certificate will be produced in PDF format at an additional cost of £9.99 and Printed Hardcopy at £12.99.
Career Path:
This Customer Service Advisor: Communication Skills Training course will equip you with an array of in-demand expertise and prepare you for a variety of rewarding employment options, such as—
- Customer Service Adviser
- Customer Service Representative
- Customer Service Manager
- Customer Care Executive
- Customer Service Assistant
- Customer Care Operator
- Customer Care Representative
- Customer Service Agent
- Customer Service Associate
A customer service advisor’s average earnings in the United Kingdom is £18k per year. The highest salary rate is nearly £24k, and the lowest salary in the United Kingdom is £16k per year.
2 Sections | 63 Lessons
Communication Skills
Dealing With Challenges Assertively
Dealing With Difficult People
Dealing With Stress
Meeting Expectations
Setting Goals
Seven Steps to Customer Problem Solving
Telephone Techniques
The Fifth Critical Element – Measure It
The Fourth Critical Element – Be a Problem Solver
The Second Critical Element – Defined in Your Organization
The Sixth Critical Element – Reinforce It
The Third Critical Element – Given Life by the Employees
What is Customer Service?
Who Are Your Customers?
Six Critical Elements
Understanding Leadership
Five Practices of Leadership
Asking the Right Questions
Close with Vocals
Closing Down the Voice
Cold and Warm Calls
Developing a Script
Did You Hear Me?
It’s More Than Just a Phase
Negotiation Techniques
News from Within
Perfecting the Script
Phone Tag and Getting the Call Back
Sales by Phone
Saying No
Staying Out of Voice Mail Jail
Stress Busting
Taking Messages
This is My Mentor
To Serve and Delight
Verbal Communication Techniques
What’s Missing in Telephone Communication?
Who are Your Customers?
Building the Future
Checklist for Success
Considerations in Tool Selection
Customer Relationship Management
Evaluating and Reviewing Your Program
Evaluating and Reviewing Your Program
Homegrown vs. Application Service Provider
Requirement Driven Product Selection
Strategies for Customer Retention
The Development Team
What CRM Is and Who It Serves
Getting Started
It Starts at the Top
Peer Training
How to Build Rapport
Learn to Listen
Manners Matter - Etiquette & Customer Service (I)
Manners Matter - Etiquette & Customer Service (II)
Handling Difficult Customers
Getting the Necessary Information
Performance Evaluations
Training Doesn’t Stop
Wrapping Up
Order Your Certificates or Transcripts
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