Key features of the Call Center Agent Training

    • Recognised qualification upon successful completion of the course
    • Study from anywhere, anytime, whenever it is convenient for you.
    • Get 24/7 support from our Customer Success Team
    • Affordable and engaging e-learning study materials
    • Study at your own pace from a tablet, PC or smartphone
    • Online tutor support when you are in need.

Who is this course for?

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Requirements

Our Call Center Agent Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path

After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.

Course Curriculum

Module 01: Introduction to Call Centre
Introduction to Call Centre 00:30:00
Module 02: Traits of a Call Centre Agent
Traits of a Call Centre Agent 00:30:00
Module 03: Agent and Customer Relationship
Agent and Customer Relationship 00:30:00
Module 04: Telephone Etiquettes
Telephone Etiquettes 00:30:00
Module 05: Communication Skills
Communication Skills 00:30:00
Module 06: Negotiation Techniques
Negotiation Techniques 00:30:00
Module 07: Managing Difficult Clients
Managing Difficult Clients 00:30:00
Module 08: Call Centre Metrics and Benchmarks
Call Centre Metrics and Benchmarks 00:30:00
Module 09: Call Centre Technology and Trends
Call Centre Technology and Trends 00:30:00
Certificate and Transcript
Order Your Certificates or Transcripts 00:00:00

Course Reviews

4.8

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56 STUDENTS ENROLLED

    Excellent

    Kieran Graham
    Very professional courses. Great Administration assistance and high quality e-learning service.
    Sarah Jennings
    I did forex trading diploma. Very professional and detailed course.
    Jordan Cooke
    The course offered is excellent. I am glad to have taken it.
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