Be an excellent hotel receptionist and learn the necessary skills for that position with the best selling course Hotel Receptionist Diploma.
Unforgettable memory stays with excellent communication and customer service. As a result, efficient and skilled hotel receptionists are vital for any hotel business as they are the faces of the hotel. The course is brimming with all the necessary information for becoming a hotel receptionist. The role of a hotel receptionist, his communication skill, the appropriate attitude, necessary telephone etiquette, handling complaints of the clients, etc. will be covered in the course. You will learn how to respond to the clients’ query politely and positively that will increase the reputation of the hotel.
The information-packed course will prepare you for the industry and make you confident enough to start your career as a hotel receptionist.
Key features of the course:
- Lifetime access to the course
- No hidden fees, only pay the price of the course which includes exam fees.
- Recognised qualification upon successful completion of the course
- Study from anywhere, anytime, whenever it is convenient for you.
- Affordable and engaging e-learning study materials
- Study at your own pace from tablet, PC or smartphone
- Online tutor support when you are in need.
Who is this course for?
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
Assessment and Certification
The course is assessed online with a multiple-choice test, which is marked automatically. You will know instantly whether you have passed or not. Those who pass this test will have the qualification of Hotel Receptionist Diploma. Certificate will be produced in PDF format at an additional cost of £8.99 and Printed Hardcopy at £12.99
|Hotel Receptionist Diploma|
|An Overview of Hotel Reception||01:00:00|
|Hotel Reception Standard Procedures||00:30:00|
|Communication Skills Required for Hotel Reception||01:00:00|
|Customer Service in Hotel Reception||00:30:00|
|Telephone Handling in a Hotel||01:00:00|
|How to Handle Difficult Hotel Guests||00:30:00|
|Administrative Skills as a Hotel Receptionist||00:30:00|
|Computer Skills and Programs||00:15:00|
|Brand Standards in the Hospitality World||00:15:00|
|Being a Team Player: Working with Other Hotel Departments||00:15:00|
|Safety and Security in the Hotel||01:00:00|
|Sales and Marketing as a Hotel Receptionist||00:30:00|
|Dressing the Part: Creating the Professional Look in Hospitality||00:15:00|
|Keeping Stress Under Control on the Job||00:30:00|
|Legal Issues in Hospitality||00:30:00|
|The Future for Hotel Receptionists||00:30:00|
|Mock Exam – Hotel Receptionist Diploma||00:20:00|
|Final Exam – Hotel Receptionist Diploma||00:20:00|
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