Be an excellent hotel receptionist and learn the necessary skills for that position with the best selling course Hotel Receptionist Diploma.

Unforgettable memory stays with excellent communication and customer service. As a result, efficient and skilled hotel receptionists are vital for any hotel business as they are the faces of the hotel. The course is brimming with all the necessary information for becoming a hotel receptionist. The role of a hotel receptionist, his communication skill, the appropriate attitude, necessary telephone etiquette, handling complaints of the clients, etc. will be covered in the course. You will learn how to respond to the clients’ query politely and positively that will increase the reputation of the hotel.

The information-packed course will prepare you for the industry and make you confident enough to start your career as a hotel receptionist.

Key features of the course:

  • Lifetime access to the course
  • No hidden fees, only pay the price of the course which includes exam fees.
  • Recognised qualification upon successful completion of the course
  • Study from anywhere, anytime, whenever it is convenient for you.
  • Affordable and engaging e-learning study materials
  • Study at your own pace from tablet, PC or smartphone
  • Online tutor support when you are in need.

Who is this course for?

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Assessment and Certification

The course is assessed online with a multiple-choice test, which is marked automatically. You will know instantly whether you have passed or not. Those who pass this test will have the qualification of Hotel Receptionist Diploma. Certificate will be produced in PDF format at an additional cost of £8.99 and Printed Hardcopy at £12.99

Course Curriculum

Hotel Receptionist Diploma
An Overview of Hotel Reception 01:00:00
Hotel Reception Standard Procedures 00:30:00
Communication Skills Required for Hotel Reception 01:00:00
Customer Service in Hotel Reception 00:30:00
Telephone Handling in a Hotel 01:00:00
How to Handle Difficult Hotel Guests 00:30:00
Administrative Skills as a Hotel Receptionist 00:30:00
Computer Skills and Programs 00:15:00
Brand Standards in the Hospitality World 00:15:00
Being a Team Player: Working with Other Hotel Departments 00:15:00
Safety and Security in the Hotel 01:00:00
Sales and Marketing as a Hotel Receptionist 00:30:00
Dressing the Part: Creating the Professional Look in Hospitality 00:15:00
Keeping Stress Under Control on the Job 00:30:00
Legal Issues in Hospitality 00:30:00
The Future for Hotel Receptionists 00:30:00
Mock Exam
Mock Exam – Hotel Receptionist Diploma 00:20:00
Final Exam
Final Exam – Hotel Receptionist Diploma 00:20:00

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