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Office Administration Diploma

Last Updated: 25 August 2026
Number of Students: 163 Students
Accreditation: CPD Accredited
Prerequisites: No formal qualification required (Anyone can participate)
Course Rating: 4.6 out of 5

 Master the essential skills that you need to know for working or running a company with the office administration course.

The course will help you to gain the mandatory skills for working in an office environment. Throughout the course, you will go through to the journey of learning the administrative and office skills. At first, the course illustrates the necessary administration skills including time management, communications skills and more. Then the course helps you to learn the formats of developing various types of business writing such as proposal writing, writing emails, writing agendas, business letters, etc.

The course explains the essential concepts regarding bookkeeping and payroll. You will also know to handle phone calls efficiently and know how to provide the best customer service for your clients.

Apart from these, the course trains you the mandatory skills and techniques for using Microsoft Office Word, Excel, PowerPoint, Access and Outlook. Upon successful completion, you will gain enough knowledge to work efficiently.

🎁 Here’s What You’re Getting with This Course — For Free

  • Lifetime Course Access
  • Printable Learning Materials
  • Free Course Included: Minute Taking Course

Key features of the office administration diploma course:

  • Recognised qualification upon successful completion of the course
  • Study from anywhere, anytime, whenever it is convenient for you.
  • Get 24/7 support from our Customer Success Team
  • Affordable and engaging e-learning study materials
  • Study at your own pace from a tablet, PC or smartphone
  • Online tutor support when you are in need.

Who is this course for?

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Assessment and Certification

The course is assessed online with a multiple-choice test, which is marked automatically. You will know instantly whether you have passed or not. Those who pass this test will have the qualification of Office Administration Diploma course. Certificate will be produced in PDF format at an additional cost of £9.99, Printed Hardcopy at £12.99 and both at £19.99.

Course Curriculum

27 Sections | 124 Lessons
Introduction to Office Administration 14m
Skills of an Effective Administrator 15m
Business Writing Skills 40m
Communication Skills 25m
Managing Meetings and Giving Feedback 1h 24m
Organisational Skills 1h 16m
Telephone Etiquette 1h 7m
Negotiation Techniques 16m
Conflict Management 14m
Stress Management 16m
Time Management 35m
Workbook - Office Administration Diploma
Mock Exam - Office Administration Diploma 20m
Final Exam - Office Administration Diploma 20m
Module One - Getting Started 6m
Module Two - Getting Organized (I) 15m
Module Three - Getting Organized (II) 13m
Module Four - Managing Time 13m
Module Five - Getting It All Done On Time 12m
Module Six - Special Tasks 10m
Module Seven - Verbal Communication Skills 10m
Module Eight - Non-Verbal Communication Skills 8m
Module Nine - Empowering Yourself 16m
Module Ten - The Team of Two 13m
Module Eleven - Taking Care of Yourself 14m
Module Twelve - Wrapping Up 3m
Module One – Getting Started 5m
Module Two - Working with Words 10m
Module Three - Constructing Sentences 6m
Module Four - Creating Paragraphs 10m
Module Five - Writing Meeting Agendas 13m
Module Six - Writing E-mails 17m
Module Seven - Writing Business Letters 19m
Module Eight - Writing Proposals 19m
Module Nine - Writing Reports 9m
Module Ten - Other Types of Documents 18m
Module Eleven - Proofreading and Finishing 10m
Module Twelve - Wrapping Up 6m
Module One - Introduction 9m
Module Two - Basic Terminology 13m
Module Three - Basic Terminology (II) 16m
Module Four - Accounting Methods 7m
Module Five - Keeping Track of Your Business 9m
Module Six - Understanding the Balance Sheet 19m
Module Seven - Other Financial Statements 20m
Module Eight - Payroll Accounting Terminology 17m
Module Nine - End of Period Procedures 16m
Module Ten - Financial Planning, Budgeting and Control 8m
Module Eleven - Auditing 12m
Module Twelve - Wrapping Up 1m
Module One - Getting Started 6m
Module Two - Aspects of Phone Etiquette 14m
Module Three - Using Proper Phone Language 13m
Module Four - Eliminate Phone Distractions 9m
Module Five - Inbound Calls 7m
Module Six - Outbound Calls 7m
Module Seven - Handling Rude or Angry Callers 9m
Module Eight - Handling Interoffice Calls 7m
Module Nine - Handling Voicemail Messages 6m
Module Ten - Methods of Training Employees 8m
Module Eleven - Correcting Poor Telephone Etiquette 8m
Module Twelve - Wrapping Up 3m
Module One - Getting Started 6m
Module Two - Opening 9m
Module Three - Working with the Interface 11m
Module Four - Your First Document 23m
Module Five - Basic Editing Tasks 23m
Module Six - Basic Formatting Tasks 21m
Module Seven - Formatting Paragraphs 12m
Module Eight - Advanced Formatting Tasks 14m
Module Nine - Working with Styles 10m
Module Ten - Formatting the Page 8m
Module Eleven - Sharing Your Document 12m
Module Twelve - Wrapping Up 16m
Module One - Getting Started 7m
Module Two - Opening Excel 12m
Module Three - Working with the Interface 17m
Module Four - Your First Worksheet 16m
Module Five - Viewing Excel Data 16m
Module Six - Building Formulas 23m
Module Seven - Using Excel Functions 15m
Module Eight - Using Quick Analysis 14m
Module Nine - Formatting Your Data 10m
Module Ten - Using Styles, Themes, and Effects 28m
Module Eleven - Printing and Sharing Your Workbook 14m
Module Twelve - Wrapping Up 41m
Module One - Getting Started 7m
Module Two - Opening PowerPoint 12m
Module Three - Working with the Interface 19m
Module Four - Your First Presentation 18m
Module Five - Working with Text 25m
Module Six - Formatting Text and Paragraphs 24m
Module Seven - Adding Pictures 14m
Module Eight - Advanced Formatting Tasks 17m
Module Nine - Working with Transitions and Animations 16m
Module Ten - Setting Up Your Slide Show 13m
Module Eleven - Showtime! 14m
Module Twelve - Wrapping Up 12m
Module One - Getting Started 8m
Module Two - Opening and Closing Access 12m
Module Three - An Introduction to Databases 11m
Module Four - Sharing Data Using Apps 16m
Module Five - Working in Your App 22m
Module Six - An Introduction to Desktop Databases 20m
Module Seven - Performing Basic Table Tasks 21m
Module Eight - Working with Fields 12m
Module Nine - Working with Table Relationships 24m
Module Ten - An Introduction to Queries, Forms, and Reports 40m
Module Eleven - Protecting Your Data 11m
Module Twelve - Wrapping Up 7m
Module One - Getting Started 18m
Module Two - Opening and Closing Outlook 10m
Module Three - Understanding the Interface 12m
Module Four - Working with the Message List and the Reading Pane 15m
Module Five - Using Message List Commands 8m
Module Six - Creating a New Email 11m
Module Seven - Managing Email 15m
Module Eight - Searching for Items 11m
Module Nine - An Introduction to the Calendar 26m
Module Ten - An Introduction to Tasks 20m
Module Eleven - An Introduction to Contact 22m
Module Twelve - Wrapping Up 6m
Order Your Certificates or Transcripts
Share Your Review and Help Us Improve

Course Reviews

No reviews yet.

 Master the essential skills that you need to know for working or running a company with the office administration course.

The course will help you to gain the mandatory skills for working in an office environment. Throughout the course, you will go through to the journey of learning the administrative and office skills. At first, the course illustrates the necessary administration skills including time management, communications skills and more. Then the course helps you to learn the formats of developing various types of business writing such as proposal writing, writing emails, writing agendas, business letters, etc.

The course explains the essential concepts regarding bookkeeping and payroll. You will also know to handle phone calls efficiently and know how to provide the best customer service for your clients.

Apart from these, the course trains you the mandatory skills and techniques for using Microsoft Office Word, Excel, PowerPoint, Access and Outlook. Upon successful completion, you will gain enough knowledge to work efficiently.

🎁 Here’s What You’re Getting with This Course — For Free

  • Lifetime Course Access
  • Printable Learning Materials
  • Free Course Included: Minute Taking Course

Key features of the office administration diploma course:

  • Recognised qualification upon successful completion of the course
  • Study from anywhere, anytime, whenever it is convenient for you.
  • Get 24/7 support from our Customer Success Team
  • Affordable and engaging e-learning study materials
  • Study at your own pace from a tablet, PC or smartphone
  • Online tutor support when you are in need.

Who is this course for?

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Assessment and Certification

The course is assessed online with a multiple-choice test, which is marked automatically. You will know instantly whether you have passed or not. Those who pass this test will have the qualification of Office Administration Diploma course. Certificate will be produced in PDF format at an additional cost of £9.99, Printed Hardcopy at £12.99 and both at £19.99.

27 Sections | 124 Lessons
Introduction to Office Administration 14m
Skills of an Effective Administrator 15m
Business Writing Skills 40m
Communication Skills 25m
Managing Meetings and Giving Feedback 1h 24m
Organisational Skills 1h 16m
Telephone Etiquette 1h 7m
Negotiation Techniques 16m
Conflict Management 14m
Stress Management 16m
Time Management 35m
Workbook - Office Administration Diploma
Mock Exam - Office Administration Diploma 20m
Final Exam - Office Administration Diploma 20m
Module One - Getting Started 6m
Module Two - Getting Organized (I) 15m
Module Three - Getting Organized (II) 13m
Module Four - Managing Time 13m
Module Five - Getting It All Done On Time 12m
Module Six - Special Tasks 10m
Module Seven - Verbal Communication Skills 10m
Module Eight - Non-Verbal Communication Skills 8m
Module Nine - Empowering Yourself 16m
Module Ten - The Team of Two 13m
Module Eleven - Taking Care of Yourself 14m
Module Twelve - Wrapping Up 3m
Module One – Getting Started 5m
Module Two - Working with Words 10m
Module Three - Constructing Sentences 6m
Module Four - Creating Paragraphs 10m
Module Five - Writing Meeting Agendas 13m
Module Six - Writing E-mails 17m
Module Seven - Writing Business Letters 19m
Module Eight - Writing Proposals 19m
Module Nine - Writing Reports 9m
Module Ten - Other Types of Documents 18m
Module Eleven - Proofreading and Finishing 10m
Module Twelve - Wrapping Up 6m
Module One - Introduction 9m
Module Two - Basic Terminology 13m
Module Three - Basic Terminology (II) 16m
Module Four - Accounting Methods 7m
Module Five - Keeping Track of Your Business 9m
Module Six - Understanding the Balance Sheet 19m
Module Seven - Other Financial Statements 20m
Module Eight - Payroll Accounting Terminology 17m
Module Nine - End of Period Procedures 16m
Module Ten - Financial Planning, Budgeting and Control 8m
Module Eleven - Auditing 12m
Module Twelve - Wrapping Up 1m
Module One - Getting Started 6m
Module Two - Aspects of Phone Etiquette 14m
Module Three - Using Proper Phone Language 13m
Module Four - Eliminate Phone Distractions 9m
Module Five - Inbound Calls 7m
Module Six - Outbound Calls 7m
Module Seven - Handling Rude or Angry Callers 9m
Module Eight - Handling Interoffice Calls 7m
Module Nine - Handling Voicemail Messages 6m
Module Ten - Methods of Training Employees 8m
Module Eleven - Correcting Poor Telephone Etiquette 8m
Module Twelve - Wrapping Up 3m
Module One - Getting Started 6m
Module Two - Opening 9m
Module Three - Working with the Interface 11m
Module Four - Your First Document 23m
Module Five - Basic Editing Tasks 23m
Module Six - Basic Formatting Tasks 21m
Module Seven - Formatting Paragraphs 12m
Module Eight - Advanced Formatting Tasks 14m
Module Nine - Working with Styles 10m
Module Ten - Formatting the Page 8m
Module Eleven - Sharing Your Document 12m
Module Twelve - Wrapping Up 16m
Module One - Getting Started 7m
Module Two - Opening Excel 12m
Module Three - Working with the Interface 17m
Module Four - Your First Worksheet 16m
Module Five - Viewing Excel Data 16m
Module Six - Building Formulas 23m
Module Seven - Using Excel Functions 15m
Module Eight - Using Quick Analysis 14m
Module Nine - Formatting Your Data 10m
Module Ten - Using Styles, Themes, and Effects 28m
Module Eleven - Printing and Sharing Your Workbook 14m
Module Twelve - Wrapping Up 41m
Module One - Getting Started 7m
Module Two - Opening PowerPoint 12m
Module Three - Working with the Interface 19m
Module Four - Your First Presentation 18m
Module Five - Working with Text 25m
Module Six - Formatting Text and Paragraphs 24m
Module Seven - Adding Pictures 14m
Module Eight - Advanced Formatting Tasks 17m
Module Nine - Working with Transitions and Animations 16m
Module Ten - Setting Up Your Slide Show 13m
Module Eleven - Showtime! 14m
Module Twelve - Wrapping Up 12m
Module One - Getting Started 8m
Module Two - Opening and Closing Access 12m
Module Three - An Introduction to Databases 11m
Module Four - Sharing Data Using Apps 16m
Module Five - Working in Your App 22m
Module Six - An Introduction to Desktop Databases 20m
Module Seven - Performing Basic Table Tasks 21m
Module Eight - Working with Fields 12m
Module Nine - Working with Table Relationships 24m
Module Ten - An Introduction to Queries, Forms, and Reports 40m
Module Eleven - Protecting Your Data 11m
Module Twelve - Wrapping Up 7m
Module One - Getting Started 18m
Module Two - Opening and Closing Outlook 10m
Module Three - Understanding the Interface 12m
Module Four - Working with the Message List and the Reading Pane 15m
Module Five - Using Message List Commands 8m
Module Six - Creating a New Email 11m
Module Seven - Managing Email 15m
Module Eight - Searching for Items 11m
Module Nine - An Introduction to the Calendar 26m
Module Ten - An Introduction to Tasks 20m
Module Eleven - An Introduction to Contact 22m
Module Twelve - Wrapping Up 6m
Order Your Certificates or Transcripts
Share Your Review and Help Us Improve
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