Master the essential skills that you need to know for working or running a company with the office administration course.
The course will help you to gain the mandatory skills for working in an office environment. Throughout the course, you will go through to the journey of learning the administrative and office skills. At first, the course illustrates the necessary administration skills including time management, communications skills and more. Then the course helps you to learn the formats of developing various types of business writing such as proposal writing, writing emails, writing agendas, business letters, etc.
The course explains the essential concepts regarding bookkeeping and payroll. You will also know to handle phone calls efficiently and know how to provide the best customer service for your clients.
Apart from these, the course trains you the mandatory skills and techniques for using Microsoft Office Word, Excel, PowerPoint, Access and Outlook. Upon successful completion, you will gain enough knowledge to work efficiently.
Key features of the office administration diploma course:
- Lifetime access to the course
- No hidden fees, only pay the price of the course which includes exam fees.
- Recognised qualification upon successful completion of the course
- Study from anywhere, anytime, whenever it is convenient for you.
- Affordable and engaging e-learning study materials
- Study at your own pace from tablet, PC or smartphone
- Online tutor support when you are in need.
Who is this course for?
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
Assessment and Certification
The course is assessed online with a multiple-choice test, which is marked automatically. You will know instantly whether you have passed or not. Those who pass this test will have the qualification of Office Administration Diploma course. Certificate will be produced in PDF format at an additional cost of £8.99, Printed Hardcopy at £12.99 and both at £19.99.
Course Curriculum
| Update Version - Office Administration Diploma | |||
| Module 1: Introduction to Office Administration | |||
| Introduction to Office Administration | 00:14:00 | ||
| Module 2: Skills of an Effective Administrator | |||
| Skills of an Effective Administrator | 00:15:00 | ||
| Module 3: Business Writing Skills | |||
| Business Writing Skills | 00:40:00 | ||
| Module 4: Communication Skills | |||
| Communication Skills | 00:25:00 | ||
| Module 5: Managing Meetings and Giving Feedback | |||
| Managing Meetings and Giving Feedback | 01:24:00 | ||
| Module 6: Organisational Skills | |||
| Organisational Skills | 01:16:00 | ||
| Module 7: Telephone Etiquette | |||
| Telephone Etiquette | 01:07:00 | ||
| Module 8: Negotiation Techniques | |||
| Negotiation Techniques | 00:16:00 | ||
| Module 9: Conflict Management | |||
| Conflict Management | 00:14:00 | ||
| Module 10: Stress Management | |||
| Stress Management | 00:16:00 | ||
| Module 11: Time Management | |||
| Time Management | 00:35:00 | ||
| Recommended Materials | |||
| Workbook – Office Administration Diploma | 00:00:00 | ||
| Old version - Office Administration Diploma | |||
| Admin Support | |||
| Module One – Getting Started | FREE | 00:06:00 | |
| Module Two – Getting Organized (I) | FREE | 00:15:00 | |
| Module Three – Getting Organized (II) | 00:13:00 | ||
| Module Four – Managing Time | 00:13:00 | ||
| Module Five – Getting It All Done On Time | 00:12:00 | ||
| Module Six – Special Tasks | 00:10:00 | ||
| Module Seven – Verbal Communication Skills | 00:10:00 | ||
| Module Eight – Non-Verbal Communication Skills | 00:08:00 | ||
| Module Nine – Empowering Yourself | 00:16:00 | ||
| Module Ten – The Team of Two | 00:13:00 | ||
| Module Eleven – Taking Care of Yourself | 00:14:00 | ||
| Module Twelve – Wrapping Up | 00:03:00 | ||
| Business Writing | |||
| Module One – Getting Started | 00:05:00 | ||
| Module Two – Working with Words | 00:10:00 | ||
| Module Three – Constructing Sentences | 00:06:00 | ||
| Module Four – Creating Paragraphs | 00:10:00 | ||
| Module Five – Writing Meeting Agendas | 00:13:00 | ||
| Module Six – Writing E-mails | 00:17:00 | ||
| Module Seven – Writing Business Letters | 00:19:00 | ||
| Module Eight – Writing Proposals | 00:19:00 | ||
| Module Nine – Writing Reports | 00:09:00 | ||
| Module Ten – Other Types of Documents | 00:18:00 | ||
| Module Eleven – Proofreading and Finishing | 00:10:00 | ||
| Module Twelve – Wrapping Up | 00:06:00 | ||
| Bookkeeping & Payroll Management | |||
| Module One – Introduction | 00:09:00 | ||
| Module Two – Basic Terminology | 00:13:00 | ||
| Module Three – Basic Terminology (II) | 00:16:00 | ||
| Module Four – Accounting Methods | 00:07:00 | ||
| Module Five – Keeping Track of Your Business | 00:09:00 | ||
| Module Six – Understanding the Balance Sheet | 00:19:00 | ||
| Module Seven – Other Financial Statements | 00:20:00 | ||
| Module Eight – Payroll Accounting Terminology | 00:17:00 | ||
| Module Nine – End of Period Procedures | 00:16:00 | ||
| Module Ten – Financial Planning, Budgeting and Control | 00:08:00 | ||
| Module Eleven – Auditing | 00:12:00 | ||
| Module Twelve – Wrapping Up | 00:01:00 | ||
| Customer Service and Telephone Handling | |||
| Module One – Getting Started | 00:06:00 | ||
| Module Two – Aspects of Phone Etiquette | 00:14:00 | ||
| Module Three – Using Proper Phone Language | 00:13:00 | ||
| Module Four – Eliminate Phone Distractions | 00:09:00 | ||
| Module Five – Inbound Calls | 00:07:00 | ||
| Module Six – Outbound Calls | 00:07:00 | ||
| Module Seven – Handling Rude or Angry Callers | 00:09:00 | ||
| Module Eight – Handling Interoffice Calls | 00:07:00 | ||
| Module Nine – Handling Voicemail Messages | 00:06:00 | ||
| Module Ten – Methods of Training Employees | 00:08:00 | ||
| Module Eleven – Correcting Poor Telephone Etiquette | 00:08:00 | ||
| Module Twelve – Wrapping Up | 00:03:00 | ||
| Microsoft Word | |||
| Module One – Getting Started | FREE | 00:06:00 | |
| Module Two – Opening | FREE | 00:09:00 | |
| Module Three – Working with the Interface | 00:11:00 | ||
| Module Four – Your First Document | 00:23:00 | ||
| Module Five – Basic Editing Tasks | 00:23:00 | ||
| Module Six – Basic Formatting Tasks | 00:21:00 | ||
| Module Seven – Formatting Paragraphs | 00:12:00 | ||
| Module Eight – Advanced Formatting Tasks | 00:14:00 | ||
| Module Nine – Working with Styles | 00:10:00 | ||
| Module Ten – Formatting the Page | 00:08:00 | ||
| Module Eleven – Sharing Your Document | 00:12:00 | ||
| Module Twelve – Wrapping Up | 00:16:00 | ||
| Microsoft Excel | |||
| Module One – Getting Started | 00:07:00 | ||
| Module Two – Opening Excel | 00:13:00 | ||
| Module Three – Working with the Interface | 00:17:00 | ||
| Module Four – Your First Worksheet | 00:16:00 | ||
| Module Five – Viewing Excel Data | 00:16:00 | ||
| Module Six – Building Formulas | 00:23:00 | ||
| Module Seven – Using Excel Functions | 00:15:00 | ||
| Module Eight – Using Quick Analysis | 00:14:00 | ||
| Module Nine – Formatting Your Data | 00:10:00 | ||
| Module Ten – Using Styles, Themes, and Effects | 00:28:00 | ||
| Module Eleven – Printing and Sharing Your Workbook | 00:14:00 | ||
| Module Twelve – Wrapping Up | 00:41:00 | ||
| Microsoft PowerPoint | |||
| Module One – Getting Started | 00:07:00 | ||
| Module Two – Opening PowerPoint | 00:12:00 | ||
| Module Three – Working with the Interface | 00:19:00 | ||
| Module Four – Your First Presentation | 00:18:00 | ||
| Module Five – Working with Text | 00:25:00 | ||
| Module Six – Formatting Text and Paragraphs | 00:24:00 | ||
| Module Seven – Adding Pictures | 00:14:00 | ||
| Module Eight – Advanced Formatting Tasks | 00:17:00 | ||
| Module Nine – Working with Transitions and Animations | 00:16:00 | ||
| Module Ten – Setting Up Your Slide Show | 00:13:00 | ||
| Module Eleven – Showtime! | 00:14:00 | ||
| Module Twelve – Wrapping Up | 00:12:00 | ||
| Microsoft Access | |||
| Module One – Getting Started | 00:08:00 | ||
| Module Two – Opening and Closing Access | 00:12:00 | ||
| Module Three – An Introduction to Databases | 00:11:00 | ||
| Module Four – Sharing Data Using Apps | 00:16:00 | ||
| Module Five – Working in Your App | 00:22:00 | ||
| Module Six – An Introduction to Desktop Databases | 00:20:00 | ||
| Module Seven – Performing Basic Table Tasks | 00:21:00 | ||
| Module Eight – Working with Fields | 00:12:00 | ||
| Module Nine – Working with Table Relationships | 00:24:00 | ||
| Module Ten – An Introduction to Queries, Forms, and Reports | 00:40:00 | ||
| Module Eleven – Protecting Your Data | 00:11:00 | ||
| Module Twelve – Wrapping Up | 00:07:00 | ||
| Microsoft Outlook | |||
| Module One – Getting Started | 00:18:00 | ||
| Module Two – Opening and Closing Outlook | 00:10:00 | ||
| Module Three – Understanding the Interface | 00:12:00 | ||
| Module Four – Working with the Message List and the Reading Pane | 00:15:00 | ||
| Module Five – Using Message List Commands | 00:08:00 | ||
| Module Six – Creating a New Email | 00:11:00 | ||
| Module Seven – Managing Email | 00:15:00 | ||
| Module Eight – Searching for Items | 00:11:00 | ||
| Module Nine – An Introduction to the Calendar | 00:26:00 | ||
| Module Ten – An Introduction to Tasks | 00:20:00 | ||
| Module Eleven – An Introduction to Contact | 00:22:00 | ||
| Module Twelve – Wrapping Up | 00:06:00 | ||
| Mock Exam | |||
| Mock Exam – Office Administration Diploma | 00:30:00 | ||
| Final Exam | |||
| Final Exam- Office Administration Diploma | 00:30:00 | ||
| Certificate and Transcript | |||
| Order Your Certificates or Transcripts | 00:00:00 | ||
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