Customer Service Advisor Course
Last Updated:
25 August 2026
Number of Students:
0 Students
Accreditation:
CPD Accredited
Prerequisites:
No formal qualification required (Anyone can participate)
Course Rating:
4.8 out of 5
Key features of the Customer Service Advisor Course
- Recognised qualification upon successful completion of the course
- Study from anywhere, anytime, whenever it is convenient for you.
- Get 24/7 support from our Customer Success Team
- Affordable and engaging e-learning study materials
- Study at your own pace from a tablet, PC or smartphone
- Online tutor support when you are in need.
Who is this course for?
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
Requirements
Our Customer Service Advisor Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
Career Path
After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.
Course Curriculum
8 Sections | 69 Lessons
Understanding Customer Service
17m
Identifying Customer Expectations
6m
Providing Excellent Customer Service
7m
Focusing on Your Customer
15m
Customer Service and the Telephone
8m
Handling Complaints
12m
Enduring Stress
13m
Communication Skills
1h 0m
Dealing With Challenges Assertively
13m
Dealing With Difficult People
30m
Dealing With Stress
30m
Meeting Expectations
15m
Setting Goals
30m
Seven Steps to Customer Problem Solving
30m
Telephone Techniques
1h 0m
The Fifth Critical Element – Measure It
15m
The Fourth Critical Element – Be a Problem Solver
1h 0m
The Second Critical Element – Defined in Your Organization
15m
The Sixth Critical Element – Reinforce It
30m
The Third Critical Element – Given Life by the Employees
15m
What is Customer Service?
15m
Who Are Your Customers?
15m
Six Critical Elements
30m
Understanding Leadership
30m
Five Practices of Leadership
45m
Asking the Right Questions
15m
Close with Vocals
15m
Closing Down the Voice
10m
Cold and Warm Calls
15m
Developing a Script
15m
Did You Hear Me?
15m
It’s More Than Just a Phase
15m
Negotiation Techniques
15m
News from Within
15m
Perfecting the Script
15m
Phone Tag and Getting the Call Back
15m
Sales by Phone
10m
Saying No
5m
Staying Out of Voice Mail Jail
5m
Stress Busting
5m
Taking Messages
5m
This is My Mentor
5m
To Serve and Delight
5m
Verbal Communication Techniques
15m
What’s Missing in Telephone Communication?
15m
Who are Your Customers?
15m
Building the Future
15m
Checklist for Success
15m
Considerations in Tool Selection
15m
Customer Relationship Management
10m
Evaluating and Reviewing Your Program
15m
Homegrown vs. Application Service Provider
15m
Requirement Driven Product Selection
15m
Strategies for Customer Retention
15m
The Development Team
15m
What CRM Is and Who It Serves
15m
Getting Started
5m
It Starts at the Top
20m
Peer Training
20m
How to Build Rapport
30m
Learn to Listen
25m
Manners Matter - Etiquette & Customer Service (I)
25m
Manners Matter - Etiquette & Customer Service (II)
20m
Handling Difficult Customers
25m
Getting the Necessary Information
15m
Performance Evaluations
5m
Training Doesn’t Stop
15m
Wrapping Up
5m
Order Your Certificates or Transcripts
Course Reviews
No reviews yet.
Key features of the Customer Service Advisor Course
- Recognised qualification upon successful completion of the course
- Study from anywhere, anytime, whenever it is convenient for you.
- Get 24/7 support from our Customer Success Team
- Affordable and engaging e-learning study materials
- Study at your own pace from a tablet, PC or smartphone
- Online tutor support when you are in need.
Who is this course for?
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
Requirements
Our Customer Service Advisor Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
Career Path
After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.
8 Sections | 69 Lessons
Understanding Customer Service
17m
Identifying Customer Expectations
6m
Providing Excellent Customer Service
7m
Focusing on Your Customer
15m
Customer Service and the Telephone
8m
Handling Complaints
12m
Enduring Stress
13m
Communication Skills
1h 0m
Dealing With Challenges Assertively
13m
Dealing With Difficult People
30m
Dealing With Stress
30m
Meeting Expectations
15m
Setting Goals
30m
Seven Steps to Customer Problem Solving
30m
Telephone Techniques
1h 0m
The Fifth Critical Element – Measure It
15m
The Fourth Critical Element – Be a Problem Solver
1h 0m
The Second Critical Element – Defined in Your Organization
15m
The Sixth Critical Element – Reinforce It
30m
The Third Critical Element – Given Life by the Employees
15m
What is Customer Service?
15m
Who Are Your Customers?
15m
Six Critical Elements
30m
Understanding Leadership
30m
Five Practices of Leadership
45m
Asking the Right Questions
15m
Close with Vocals
15m
Closing Down the Voice
10m
Cold and Warm Calls
15m
Developing a Script
15m
Did You Hear Me?
15m
It’s More Than Just a Phase
15m
Negotiation Techniques
15m
News from Within
15m
Perfecting the Script
15m
Phone Tag and Getting the Call Back
15m
Sales by Phone
10m
Saying No
5m
Staying Out of Voice Mail Jail
5m
Stress Busting
5m
Taking Messages
5m
This is My Mentor
5m
To Serve and Delight
5m
Verbal Communication Techniques
15m
What’s Missing in Telephone Communication?
15m
Who are Your Customers?
15m
Building the Future
15m
Checklist for Success
15m
Considerations in Tool Selection
15m
Customer Relationship Management
10m
Evaluating and Reviewing Your Program
15m
Homegrown vs. Application Service Provider
15m
Requirement Driven Product Selection
15m
Strategies for Customer Retention
15m
The Development Team
15m
What CRM Is and Who It Serves
15m
Getting Started
5m
It Starts at the Top
20m
Peer Training
20m
How to Build Rapport
30m
Learn to Listen
25m
Manners Matter - Etiquette & Customer Service (I)
25m
Manners Matter - Etiquette & Customer Service (II)
20m
Handling Difficult Customers
25m
Getting the Necessary Information
15m
Performance Evaluations
5m
Training Doesn’t Stop
15m
Wrapping Up
5m
Order Your Certificates or Transcripts
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