Customer Service Diploma Level 3
Last Updated:
25 August 2026
Number of Students:
33 Students
Accreditation:
CPD Accredited
Prerequisites:
No formal qualification required (Anyone can participate)
Course Rating:
4.9 out of 5
If you desire to work in the customer service sector, then this course Customer Service Diploma Level 3 is perfect for you.
Whether you have some experience or a beginner, the course covers everything in an easy-to-understand method, and you will receive guidance from our expert tutor whenever you are in need.
This Customer Service Diploma Level 3 is packed with 82 modules that help you to explore everything you need to thrive in this profession.
In short, this course can be notably useful to learn excellent customer service skills on a basic to advanced level.
Key features of the course:
- Recognised qualification upon successful completion of the course
- Study from anywhere, anytime, whenever it is convenient for you.
- Get 24/7 support from our Customer Success Team
- Affordable and engaging e-learning study materials
- Study at your own pace from a tablet, PC or smartphone
- Online tutor support when you are in need.
Who is this course for?
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
Assessment and Certification
Course completion certificate will be awarded to the learners without any assessment test. After completing the course, learner will not be required to sit for any assessment test. Those who have completed the course will have the qualification of Customer Service Diploma Level 3. Certificate will be produced in PDF format at an additional cost of £9.99, Printed Hardcopy at £12.99 and both at £19.99.
Course Curriculum
31 Sections | 83 Lessons
Understanding Customer Service
17m
Identifying Customer Expectations
6m
Providing Excellent Customer Service
7m
Focusing on the Customer
8m
Customer Service and the Telephone
8m
Handling Complaints
12m
Enduring Stress
13m
Identifying Basic Communication Techniques
9m
Formal and Informal Communication
2m
Describing Verbal and Non-verbal Communication
4m
Understanding Body Language
5m
Making Effective Presentations
10m
Fundamentals of Productive Meetings
8m
Written Communication
13m
Electronic Communication
19m
Creating Graphics for Business Communication
4m
Communicating Static Information
3m
Communicating Dynamic Information
3m
Representing Your Boss
6m
Communicating Your Boss's Decisions
3m
Supporting Your Boss and Colleagues
4m
Building a Partnership with Your Boss
13m
Identifying Goals
10m
Energy Distribution
9m
Time Logs
11m
Personal World View
10m
Strengths
9m
A Building Your Toolbox
10m
Establishing Your Action Plan
11m
Navigate in Microsoft Word
12m
Create and Save Word Documents
24m
Manage Your Workspace
6m
Edit Documents
16m
Preview and Print Documents
4m
Customize the Word Environment
8m
Apply Character Formatting
17m
Control Paragraph Layout
19m
Align Text Using Tabs
7m
Display Text in Bulleted or Numbered Lists
3m
Apply Borders and Shading
4m
Make Repetitive Edits
6m
Apply Repetitive Formatting
10m
Use Styles to Streamline Repetitive Formatting Tasks
14m
Sort a List
5m
Format a List
6m
Insert a Table
7m
Modify a Table
6m
Format a Table
3m
Convert Text to a Table
4m
Insert Symbols and Special Characters
4m
Add Images to a Document
11m
Apply a Page Border and Color
3m
Add Headers and Footers
6m
Control Page Layout
5m
Add a Watermark
4m
Check Spelling Grammar and Readability
7m
Use Research Tools
6m
Check Accessibility
3m
Save a Document to Other Formats
4m
Navigate the Excel User Interface
28m
Use Excel Commands
10m
Create and Save a Basic Workbook
19m
Enter Cell Data
12m
Use Excel Help
5m
Create Worksheet Formulas
15m
Insert Functions
17m
Reuse Formulas and Functions
17m
Insert, Delete, and Adjust Cells, Columns, and Rows
10m
Search for and Replace Data
9m
Use Proofing and Research Tools
7m
Apply Text Formats
17m
Apply Number Format
8m
Align Cell Contents
9m
Apply Styles and Themes
12m
Apply Basic Conditional Formatting
11m
Create and Use Templates
7m
Preview and Print a Workbook
10m
Set Up the Page Layout
8m
Configure Headers and Footers
7m
Manage Worksheets
5m
Manage Workbook and Worksheet Views
7m
Manage Workbook Properties
5m
Order Your Certificates or Transcripts
Course Reviews
No reviews yet.
If you desire to work in the customer service sector, then this course Customer Service Diploma Level 3 is perfect for you.
Whether you have some experience or a beginner, the course covers everything in an easy-to-understand method, and you will receive guidance from our expert tutor whenever you are in need.
This Customer Service Diploma Level 3 is packed with 82 modules that help you to explore everything you need to thrive in this profession.
In short, this course can be notably useful to learn excellent customer service skills on a basic to advanced level.
Key features of the course:
- Recognised qualification upon successful completion of the course
- Study from anywhere, anytime, whenever it is convenient for you.
- Get 24/7 support from our Customer Success Team
- Affordable and engaging e-learning study materials
- Study at your own pace from a tablet, PC or smartphone
- Online tutor support when you are in need.
Who is this course for?
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
Assessment and Certification
Course completion certificate will be awarded to the learners without any assessment test. After completing the course, learner will not be required to sit for any assessment test. Those who have completed the course will have the qualification of Customer Service Diploma Level 3. Certificate will be produced in PDF format at an additional cost of £9.99, Printed Hardcopy at £12.99 and both at £19.99.
31 Sections | 83 Lessons
Understanding Customer Service
17m
Identifying Customer Expectations
6m
Providing Excellent Customer Service
7m
Focusing on the Customer
8m
Customer Service and the Telephone
8m
Handling Complaints
12m
Enduring Stress
13m
Identifying Basic Communication Techniques
9m
Formal and Informal Communication
2m
Describing Verbal and Non-verbal Communication
4m
Understanding Body Language
5m
Making Effective Presentations
10m
Fundamentals of Productive Meetings
8m
Written Communication
13m
Electronic Communication
19m
Creating Graphics for Business Communication
4m
Communicating Static Information
3m
Communicating Dynamic Information
3m
Representing Your Boss
6m
Communicating Your Boss's Decisions
3m
Supporting Your Boss and Colleagues
4m
Building a Partnership with Your Boss
13m
Identifying Goals
10m
Energy Distribution
9m
Time Logs
11m
Personal World View
10m
Strengths
9m
A Building Your Toolbox
10m
Establishing Your Action Plan
11m
Navigate in Microsoft Word
12m
Create and Save Word Documents
24m
Manage Your Workspace
6m
Edit Documents
16m
Preview and Print Documents
4m
Customize the Word Environment
8m
Apply Character Formatting
17m
Control Paragraph Layout
19m
Align Text Using Tabs
7m
Display Text in Bulleted or Numbered Lists
3m
Apply Borders and Shading
4m
Make Repetitive Edits
6m
Apply Repetitive Formatting
10m
Use Styles to Streamline Repetitive Formatting Tasks
14m
Sort a List
5m
Format a List
6m
Insert a Table
7m
Modify a Table
6m
Format a Table
3m
Convert Text to a Table
4m
Insert Symbols and Special Characters
4m
Add Images to a Document
11m
Apply a Page Border and Color
3m
Add Headers and Footers
6m
Control Page Layout
5m
Add a Watermark
4m
Check Spelling Grammar and Readability
7m
Use Research Tools
6m
Check Accessibility
3m
Save a Document to Other Formats
4m
Navigate the Excel User Interface
28m
Use Excel Commands
10m
Create and Save a Basic Workbook
19m
Enter Cell Data
12m
Use Excel Help
5m
Create Worksheet Formulas
15m
Insert Functions
17m
Reuse Formulas and Functions
17m
Insert, Delete, and Adjust Cells, Columns, and Rows
10m
Search for and Replace Data
9m
Use Proofing and Research Tools
7m
Apply Text Formats
17m
Apply Number Format
8m
Align Cell Contents
9m
Apply Styles and Themes
12m
Apply Basic Conditional Formatting
11m
Create and Use Templates
7m
Preview and Print a Workbook
10m
Set Up the Page Layout
8m
Configure Headers and Footers
7m
Manage Worksheets
5m
Manage Workbook and Worksheet Views
7m
Manage Workbook Properties
5m
Order Your Certificates or Transcripts
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