Customer Service Diploma Level 3
Last Updated:
18 June 2026
Accreditation:
CPD Accredited
Prerequisites:
No formal qualification required (Anyone can participate)
Course Rating:
4.9 out of 5
If you desire to work in the customer service sector, then this course Customer Service Diploma Level 3 is perfect for you.
Whether you have some experience or a beginner, the course covers everything in an easy-to-understand method, and you will receive guidance from our expert tutor whenever you are in need.
This Customer Service Diploma Level 3 is packed with 82 modules that help you to explore everything you need to thrive in this profession.
In short, this course can be notably useful to learn excellent customer service skills on a basic to advanced level.
Key features of the course:
- Recognised qualification upon successful completion of the course
- Study from anywhere, anytime, whenever it is convenient for you.
- Get 24/7 support from our Customer Success Team
- Affordable and engaging e-learning study materials
- Study at your own pace from a tablet, PC or smartphone
- Online tutor support when you are in need.
Who is this course for?
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
Assessment and Certification
Course completion certificate will be awarded to the learners without any assessment test. After completing the course, learner will not be required to sit for any assessment test. Those who have completed the course will have the qualification of Customer Service Diploma Level 3. Certificate will be produced in PDF format at an additional cost of £9.99, Printed Hardcopy at £12.99 and both at £19.99.
Course Curriculum
31 Sections | 83 Lessons
Understanding Customer Service
Identifying Customer Expectations
Providing Excellent Customer Service
Focusing on the Customer
Customer Service and the Telephone
Handling Complaints
Enduring Stress
Identifying Basic Communication Techniques
Formal and Informal Communication
Describing Verbal and Non-verbal Communication
Understanding Body Language
Making Effective Presentations
Fundamentals of Productive Meetings
Written Communication
Electronic Communication
Creating Graphics for Business Communication
Communicating Static Information
Communicating Dynamic Information
Representing Your Boss
Communicating Your Boss's Decisions
Supporting Your Boss and Colleagues
Building a Partnership with Your Boss
Identifying Goals
Energy Distribution
Time Logs
Personal World View
Strengths
A Building Your Toolbox
Establishing Your Action Plan
Navigate in Microsoft Word
Create and Save Word Documents
Manage Your Workspace
Edit Documents
Preview and Print Documents
Customize the Word Environment
Apply Character Formatting
Control Paragraph Layout
Align Text Using Tabs
Display Text in Bulleted or Numbered Lists
Apply Borders and Shading
Make Repetitive Edits
Apply Repetitive Formatting
Use Styles to Streamline Repetitive Formatting Tasks
Sort a List
Format a List
Insert a Table
Modify a Table
Format a Table
Convert Text to a Table
Insert Symbols and Special Characters
Add Images to a Document
Apply a Page Border and Color
Add Headers and Footers
Control Page Layout
Add a Watermark
Check Spelling Grammar and Readability
Use Research Tools
Check Accessibility
Save a Document to Other Formats
Navigate the Excel User Interface
Use Excel Commands
Create and Save a Basic Workbook
Enter Cell Data
Use Excel Help
Create Worksheet Formulas
Insert Functions
Reuse Formulas and Functions
Insert, Delete, and Adjust Cells, Columns, and Rows
Search for and Replace Data
Use Proofing and Research Tools
Apply Text Formats
Apply Number Format
Align Cell Contents
Apply Styles and Themes
Apply Basic Conditional Formatting
Create and Use Templates
Preview and Print a Workbook
Set Up the Page Layout
Configure Headers and Footers
Manage Worksheets
Manage Workbook and Worksheet Views
Manage Workbook Properties
Order Your Certificates or Transcripts
Course Reviews
No reviews yet.
If you desire to work in the customer service sector, then this course Customer Service Diploma Level 3 is perfect for you.
Whether you have some experience or a beginner, the course covers everything in an easy-to-understand method, and you will receive guidance from our expert tutor whenever you are in need.
This Customer Service Diploma Level 3 is packed with 82 modules that help you to explore everything you need to thrive in this profession.
In short, this course can be notably useful to learn excellent customer service skills on a basic to advanced level.
Key features of the course:
- Recognised qualification upon successful completion of the course
- Study from anywhere, anytime, whenever it is convenient for you.
- Get 24/7 support from our Customer Success Team
- Affordable and engaging e-learning study materials
- Study at your own pace from a tablet, PC or smartphone
- Online tutor support when you are in need.
Who is this course for?
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
Assessment and Certification
Course completion certificate will be awarded to the learners without any assessment test. After completing the course, learner will not be required to sit for any assessment test. Those who have completed the course will have the qualification of Customer Service Diploma Level 3. Certificate will be produced in PDF format at an additional cost of £9.99, Printed Hardcopy at £12.99 and both at £19.99.
31 Sections | 83 Lessons
Understanding Customer Service
Identifying Customer Expectations
Providing Excellent Customer Service
Focusing on the Customer
Customer Service and the Telephone
Handling Complaints
Enduring Stress
Identifying Basic Communication Techniques
Formal and Informal Communication
Describing Verbal and Non-verbal Communication
Understanding Body Language
Making Effective Presentations
Fundamentals of Productive Meetings
Written Communication
Electronic Communication
Creating Graphics for Business Communication
Communicating Static Information
Communicating Dynamic Information
Representing Your Boss
Communicating Your Boss's Decisions
Supporting Your Boss and Colleagues
Building a Partnership with Your Boss
Identifying Goals
Energy Distribution
Time Logs
Personal World View
Strengths
A Building Your Toolbox
Establishing Your Action Plan
Navigate in Microsoft Word
Create and Save Word Documents
Manage Your Workspace
Edit Documents
Preview and Print Documents
Customize the Word Environment
Apply Character Formatting
Control Paragraph Layout
Align Text Using Tabs
Display Text in Bulleted or Numbered Lists
Apply Borders and Shading
Make Repetitive Edits
Apply Repetitive Formatting
Use Styles to Streamline Repetitive Formatting Tasks
Sort a List
Format a List
Insert a Table
Modify a Table
Format a Table
Convert Text to a Table
Insert Symbols and Special Characters
Add Images to a Document
Apply a Page Border and Color
Add Headers and Footers
Control Page Layout
Add a Watermark
Check Spelling Grammar and Readability
Use Research Tools
Check Accessibility
Save a Document to Other Formats
Navigate the Excel User Interface
Use Excel Commands
Create and Save a Basic Workbook
Enter Cell Data
Use Excel Help
Create Worksheet Formulas
Insert Functions
Reuse Formulas and Functions
Insert, Delete, and Adjust Cells, Columns, and Rows
Search for and Replace Data
Use Proofing and Research Tools
Apply Text Formats
Apply Number Format
Align Cell Contents
Apply Styles and Themes
Apply Basic Conditional Formatting
Create and Use Templates
Preview and Print a Workbook
Set Up the Page Layout
Configure Headers and Footers
Manage Worksheets
Manage Workbook and Worksheet Views
Manage Workbook Properties
Order Your Certificates or Transcripts
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