If you desire to work in the customer service sector, then this course Customer Service Diploma Level 3 is perfect for you.
Whether you have some experience or a beginner, the course covers everything in an easy-to-understand method, and you will receive guidance from our expert tutor whenever you are in need.
This Customer Service Diploma Level 3 is packed with 82 modules that help you to explore everything you need to thrive in this profession.
In short, this course can be notably useful to learn excellent customer service skills on a basic to advanced level.
Key features of the course:
- Recognised qualification upon successful completion of the course
- Study from anywhere, anytime, whenever it is convenient for you.
- Get 24/7 support from our Customer Success Team
- Affordable and engaging e-learning study materials
- Study at your own pace from a tablet, PC or smartphone
- Online tutor support when you are in need.
Who is this course for?
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
Assessment and Certification
Course completion certificate will be awarded to the learners without any assessment test. After completing the course, learner will not be required to sit for any assessment test. Those who have completed the course will have the qualification of Customer Service Diploma Level 3. Certificate will be produced in PDF format at an additional cost of £8.99, Printed Hardcopy at £12.99 and both at £19.99.
Course Curriculum
| Understanding Customer Service | |||
| Understanding Customer Service | FREE | 00:17:00 | |
| Identifying Customer Expectations | FREE | 00:06:00 | |
| Providing Excellent Customer Service | 00:07:00 | ||
| Focusing on the Customer | |||
| Focusing on the Customer | 00:08:00 | ||
| Customer Service and the Telephone | |||
| Customer Service and the Telephone | 00:08:00 | ||
| Handling Complaints | |||
| Handling Complaints | 00:12:00 | ||
| Enduring Stress | |||
| Enduring Stress | 00:13:00 | ||
| Business Communication | |||
| Identifying Basic Communication Techniques | FREE | 00:09:00 | |
| Formal and Informal Communication | 00:02:00 | ||
| Verbal and Non-verbal Communication | |||
| Describing Verbal and Non-verbal Communication | 00:04:00 | ||
| Understanding Body Language | 00:05:00 | ||
| Making Effective Presentations | 00:10:00 | ||
| Fundamentals of Productive Meetings | 00:08:00 | ||
| Written Communication | |||
| Written Communication | 00:13:00 | ||
| Electronic Communication | |||
| Electronic Communication | 00:19:00 | ||
| Communicating with Graphics | |||
| Creating Graphics for Business Communication | 00:04:00 | ||
| Communicating Static Information | 00:03:00 | ||
| Communicating Dynamic Information | 00:03:00 | ||
| Effectively Working for Your Boss | |||
| Representing Your Boss | 00:06:00 | ||
| Communicating Your Boss’s Decisions | 00:03:00 | ||
| Supporting Your Boss and Colleagues | 00:04:00 | ||
| Building a Partnership with Your Boss | 00:13:00 | ||
| Identifying Goals | |||
| Identifying Goals | FREE | 00:10:00 | |
| Effective Energy Distribution | |||
| Energy Distribution | 00:09:00 | ||
| Time Logs | 00:11:00 | ||
| Working with Your Personal Style | |||
| Personal World View | 00:10:00 | ||
| Strengths | 00:09:00 | ||
| Building Your Toolbox | |||
| A Building Your Toolbox | 00:10:00 | ||
| Establishing Your Action Plan | |||
| Establishing Your Action Plan | 00:11:00 | ||
| Getting Started with Word | |||
| Navigate in Microsoft Word | FREE | 00:12:00 | |
| Create and Save Word Documents | 00:24:00 | ||
| Manage Your Workspace | 00:06:00 | ||
| Edit Documents | 00:16:00 | ||
| Preview and Print Documents | 00:04:00 | ||
| Customize the Word Environment | 00:08:00 | ||
| Formatting Text and Paragraphs | |||
| Apply Character Formatting | 00:17:00 | ||
| Control Paragraph Layout | 00:19:00 | ||
| Align Text Using Tabs | 00:07:00 | ||
| Display Text in Bulleted or Numbered Lists | 00:03:00 | ||
| Apply Borders and Shading | 00:04:00 | ||
| Working More Efficiently | |||
| Make Repetitive Edits | 00:06:00 | ||
| Apply Repetitive Formatting | 00:10:00 | ||
| Use Styles to Streamline Repetitive Formatting Tasks | 00:14:00 | ||
| Managing Lists | |||
| Sort a List | 00:05:00 | ||
| Format a List | 00:06:00 | ||
| Adding Tables | |||
| Insert a Table | 00:07:00 | ||
| Modify a Table | 00:06:00 | ||
| Format a Table | 00:03:00 | ||
| Convert Text to a Table | 00:04:00 | ||
| Inserting Graphic Objects | |||
| Insert Symbols and Special Characters | 00:04:00 | ||
| Add Images to a Document | 00:11:00 | ||
| Controlling Page Appearance | |||
| Apply a Page Border and Color | 00:03:00 | ||
| Add Headers and Footers | 00:06:00 | ||
| Control Page Layout | 00:05:00 | ||
| Add a Watermark | 00:04:00 | ||
| Preparing to Publish a Document | |||
| Check Spelling Grammar and Readability | 00:07:00 | ||
| Use Research Tools | 00:06:00 | ||
| Check Accessibility | 00:03:00 | ||
| Save a Document to Other Formats | 00:04:00 | ||
| Getting Started with Microsoft Office Excel 2016 | |||
| Navigate the Excel User Interface | FREE | 00:28:00 | |
| Use Excel Commands | FREE | 00:10:00 | |
| Create and Save a Basic Workbook | 00:19:00 | ||
| Enter Cell Data | 00:12:00 | ||
| Use Excel Help | 00:05:00 | ||
| Performing Calculations | |||
| Create Worksheet Formulas | 00:15:00 | ||
| Insert Functions | 00:17:00 | ||
| Reuse Formulas and Functions | 00:17:00 | ||
| Modifying a Worksheet | |||
| Insert, Delete, and Adjust Cells, Columns, and Rows | 00:10:00 | ||
| Search for and Replace Data | 00:09:00 | ||
| Use Proofing and Research Tools | 00:07:00 | ||
| Formatting a Worksheet | |||
| Apply Text Formats | 00:17:00 | ||
| Apply Number Format | 00:08:00 | ||
| Align Cell Contents | 00:09:00 | ||
| Apply Styles and Themes | 00:12:00 | ||
| Apply Basic Conditional Formatting | 00:11:00 | ||
| Create and Use Templates | 00:07:00 | ||
| Printing Workbooks | |||
| Preview and Print a Workbook | 00:10:00 | ||
| Set Up the Page Layout | 00:08:00 | ||
| Configure Headers and Footers | 00:07:00 | ||
| Managing Workbooks | |||
| Manage Worksheets | 00:05:00 | ||
| Manage Workbook and Worksheet Views | 00:07:00 | ||
| Manage Workbook Properties | 00:05:00 | ||
| Certificate and Transcript | |||
| Order Your Certificates or Transcripts | 00:00:00 | ||
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