Course Overview
The hotel and hospitality industry carries a diverse range of job opportunities. Here, you can join as a hotel manager, receptionist, maintenance manager or housekeeper. The Hotel and Hospitality Management course is here to help you pursue your desired position in this industry. In addition, it will show you the techniques and strategies to become a competent professional.
The Hotel and Hospitality Management course is designed to provide you with quality training on hotel management. You will receive an overall understanding of hotel management through this course. The easy-to-follow modules will help you identify the relationship between hospitality and the tourism industry. You will attain the key skills to manage the security, engineering and housekeeping departments. The instructor will introduce you to different types of rooms, accommodations, and guests. You will be provided with valuable marketing strategies.
Through this Hotel and Hospitality Management course, you will also receive the opportunity to grasp the essential skills required for a hotel receptionist. This comprehensive course is the perfect training ground. Enrol in the course now and elevate your resume.
What you will learn from this Hotel and Hospitality Management course:
- Get an overview of hotel management
- Understand the relationship between the hospitality and tourism industry
- Learn the essential skills for security, engineering and housekeeping department
- Build your expertise in human resource management
- Grasp valuable strategies for marketing and quality management
- Enrich your knowledge of different types of accommodations, rooms and guests
- Familiarise yourself with the roles and responsibilities of a hotel receptionist
Key features of the course:
- Lifetime access to the course
- No hidden fees; only pay the price of the course, which includes exam fees.
- Recognised qualification upon successful completion of the course
- Study from anywhere, anytime, whenever it is convenient for you.
- Affordable and engaging e-learning study materials
- Study at your own pace from tablet, PC or smartphone
- Online tutor support when you are in need.
Who is this course for:
This Hotel and Hospitality Management course is suitable for —
- Students
- Recent graduates
- Job Seekers
- Anyone interested in the Hotel and Hospitality Management course
- Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise.
Assessment and Certification:
After studying the course materials of the Hotel and Hospitality Management course, there will be a written assignment test which you can take either during or at the end of the course. Those who pass this test will have the qualification of the Hotel and Hospitality Management course. The certificate will be produced in PDF format at an additional cost of £8.99 and Printed Hardcopy at £12.99.
Career Path:
This Hotel and Hospitality Management course will equip you with an array of in-demand expertise and prepare you for a variety of rewarding employment options, such as—
- Hotel Manager
- Corporate Sales Manager
- Director of Maintenance
- Director of Marketing
- Director of Operations
- Events Manager
- Receptionist
The highest salary for a hotel manager in the United Kingdom is £50k per year. The lowest salary is £20k, while the average is around £29k per year.
Course Curriculum
| Introduction to Hotel Management | |||
| Hotel Business Administration | 00:15:00 | ||
| Type of Hotels | 00:15:00 | ||
| Hotel Administration Structure | 00:15:00 | ||
| Hospitality Management | |||
| Introduction to Hospitality Management | 01:00:00 | ||
| Characteristics of the Hospitality Industry | 00:15:00 | ||
| Relationship Between the Hospitality Industry and Tourism | 00:15:00 | ||
| Influences Which Affect the Industry | 00:15:00 | ||
| The Development of the Hospitality Industry | 01:00:00 | ||
| Hospitality Brands | 00:15:00 | ||
| Accommodation | 01:00:00 | ||
| Food Service | 01:00:00 | ||
| Successful Quality Management | 01:00:00 | ||
| Housekeeping, Engineering & Security | |||
| Housekeeping | 00:15:00 | ||
| Engineering Department | 00:15:00 | ||
| Security Departments | 00:15:00 | ||
| Human Resource Management | |||
| Human Resource Management | 01:00:00 | ||
| Roles of HRM | 00:15:00 | ||
| Quality Management | |||
| Quality Management | 00:15:00 | ||
| Marketing | |||
| Marketing | 00:45:00 | ||
| Market Strategy in Hotel Industry | 00:30:00 | ||
| Interdepartmental Communications Skills | |||
| Interdepartmental Communications | 00:15:00 | ||
| Communication Skills | 00:45:00 | ||
| Hotel Receptionist | |||
| An Overview of Hotel Reception | 01:00:00 | ||
| Hotel Reception Standard Procedures | 00:30:00 | ||
| Communication Skills Required for Hotel Reception | 01:00:00 | ||
| Customer Service in Hotel Reception | 00:30:00 | ||
| Telephone Handling in a Hotel | 01:00:00 | ||
| How to Handle Difficult Hotel Guests | 00:40:00 | ||
| Administrative Skills as a Hotel Receptionist | 00:30:00 | ||
| Computer Skills and Programs | 00:15:00 | ||
| Brand Standards in the Hospitality World | 00:25:00 | ||
| Being a Team Player: Working with Other Hotel Departments | 00:15:00 | ||
| Safety and Security in the Hotel | 01:00:00 | ||
| Sales and Marketing as a Hotel Receptionist | 00:30:00 | ||
| Dressing the Part: Creating the Professional Look in Hospitality | 00:15:00 | ||
| Keeping Stress Under Control on the Job | 00:30:00 | ||
| Legal Issues in Hospitality | 00:30:00 | ||
| The Future for Hotel Receptionists | 00:30:00 | ||
| Hospitality | |||
| Introduction to Hospitality | 00:15:00 | ||
| Characteristics of the Hospitality Industry | 00:15:00 | ||
| Relationship Between the Hospitality Industry and Tourism | 00:15:00 | ||
| Types of Accommodation | 00:15:00 | ||
| Types of Room | 00:30:00 | ||
| Types of Hotel Guests | 00:15:00 | ||
| Assignment | |||
| Assignment – Hotel and Hospitality Management | 00:00:00 | ||
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