Course Overview
Strategic quality management is imperative for an organisation to remain competitive. Through effective quality management, you get proper control over the major business processes and meet customer expectations. Learn about quality management systems and improve your business processes to meet customer and regulatory requirements by taking this Strategic Quality Management: Performance Evaluation course.
In this Strategic Quality Management: Performance Evaluation course, you will discover the most successful steps to design and implement a quality management system for your business. The course will discuss the concept of quality, ISO, system management and competence. It will highlight the benefits of strategic quality management principles and teach you how to apply them to drive organisational performance.
The Strategic Quality Management: Performance Evaluation course will also provide precious lectures on ISO 9001:2015 core concept, process approach, quality objectives and SWOT analysis. In addition, you will learn the steps to create a performance evaluation to ensure the efficient running of your QMS. Enrol now and grasp the skills to implement QMS to achieve tremendous results!
What you will learn from this Strategic Quality Management: Performance Evaluation Course:
- Have a solid grasp of strategic quality management
- Strengthen your knowledge of performance evaluation
- Learn about quality, ISO and system management
- Grasp the fundamentals of vision, mission and strategy
- Explore the quality management principles
- Understand the core concepts of ISO 9001:2015
- Deepen your understanding of the process approach
- Learn about SWOT analysis
- Familiarise yourself with the tools used in QMS
Key features of the course:
- Lifetime access to the course
- No hidden fees; only pay the price of the course, which includes exam fees.
- Recognised qualification upon successful completion of the course
- Study from anywhere, anytime, whenever it is convenient for you.
- Affordable and engaging e-learning study materials
- Study at your own pace from tablet, PC or smartphone
- Online tutor support when you are in need.
Who is this course for:
This Strategic Quality Management: Performance Evaluation Course is suitable for —
- Students
- Recent graduates
- Job Seekers
- Anyone interested in Strategic Quality Management: Performance Evaluation
- Course
- Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise.
Assessment and certification:
After studying the course materials of the Strategic Quality Management: Performance Evaluation Course, there will be a written assignment test which you can take either during or at the end of the course. Those who pass this test will have the qualification of Strategic Quality Management: Performance Evaluation Course. Certificate will be produced in PDF format at an additional cost of £8.99 and Printed Hardcopy at £12.99.
Career path:
This Strategic Quality Management: Performance Evaluation Course will equip you with an array of in-demand expertise and prepare you for a variety of rewarding employment options, such as—
- Quality Coordinators
- Quality Managers
The average salary for a Quality Manager is £45,475 per year in the United Kingdom. The salary ranges from £43,117 to £48,658.
Course Curriculum
| Course Structure | |||
| Course Structure | 00:07:00 | ||
| Critical Definitions | |||
| What is Quality | 00:02:00 | ||
| What is ISO | 00:08:00 | ||
| What is a System – Management System | 00:02:00 | ||
| What is Policy – Quality Policy | 00:06:00 | ||
| What is Vision, Mission & Strategy | 00:03:00 | ||
| QA Vs QC | 00:06:00 | ||
| Effectiveness Vs Efficiency | 00:06:00 | ||
| Verification Vs Validation | 00:11:00 | ||
| Conformity Vs Nonconformity Vs Defect | 00:04:00 | ||
| Correction Vs Corrective Action Vs Preventive Action | 00:08:00 | ||
| Risk & Preventive Action | 00:06:00 | ||
| What is Competence | 00:03:00 | ||
| What is the Context of the Organization | 00:05:00 | ||
| Who are the Interested parties | 00:03:00 | ||
| What are the Needs & expectations | 00:05:00 | ||
| Management System Requirements | 00:01:00 | ||
| Who is a customer | 00:02:00 | ||
| What is Customer Satisfaction | 00:06:00 | ||
| Product Vs Service Vs Process | 00:05:00 | ||
| Document Vs Record | 00:06:00 | ||
| What is Customer Complaint | 00:02:00 | ||
| Measuring Vs Monitoring Vs Performance | 00:02:00 | ||
| Who is Responsible | |||
| Who is Responsible | 00:12:00 | ||
| Responsibility Vs Accountability | 00:02:00 | ||
| Quality Management Principles | |||
| Quality Management Principles | 00:17:00 | ||
| Major Changes | |||
| ISO 9001:2015 Core Concepts | 00:08:00 | ||
| Major terminology Differences | 00:04:00 | ||
| Documented Information | 00:07:00 | ||
| Major changes – Organizational Knowledge | 00:05:00 | ||
| Major changes – Risk Based Thinking | 00:06:00 | ||
| Process Approach | |||
| Process Approach Concept-1 | 00:04:00 | ||
| The PDCA Model | 00:18:00 | ||
| Process Approach Concept-2 | 00:03:00 | ||
| Process Approach in ISO 9001:2015 | 00:04:00 | ||
| Key Benefits | 00:07:00 | ||
| PDCA in ISO 9001 2015 | 00:10:00 | ||
| Context of the Organization | |||
| Understanding the Organization and its Context | 00:08:00 | ||
| Internal & External issues | 00:03:00 | ||
| SWOT Analysis | 00:06:00 | ||
| Interested Parties & their Needs & Expectations | 00:03:00 | ||
| KANO Model | 00:10:00 | ||
| Understanding the context – Summary | 00:08:00 | ||
| Choosing your Strategic Objective | 00:05:00 | ||
| Strategic Map Examples-1 | 00:03:00 | ||
| Strategic Planning Process | 00:06:00 | ||
| What is a Vision | 00:06:00 | ||
| How to Create a Vision Statement | 00:08:00 | ||
| What is a Mission | 00:06:00 | ||
| SMART GOAL | 00:06:00 | ||
| SMART Goal Example | 00:04:00 | ||
| Strategic Map Examples-2 | 00:10:00 | ||
| Context Chapter Summary | 00:07:00 | ||
| Quality Objectives | |||
| Quality Objectives & Planning | 00:05:00 | ||
| ISO & SMART | 00:02:00 | ||
| Objectives Origin | 00:06:00 | ||
| Objectives Examples | 00:07:00 | ||
| Goal Vs Objective-1 | 00:07:00 | ||
| Goal Vs Objective Example | 00:02:00 | ||
| Goal Vs Objective-2 | 00:10:00 | ||
| Performance Evaluation | |||
| Performance Evaluation in ISO 9001:2015 | 00:10:00 | ||
| Customer Satisfaction | 00:06:00 | ||
| Analysis & Evaluation | 00:12:00 | ||
| Dashboard Examples | 00:07:00 | ||
| Management Review Meetings | 00:11:00 | ||
| Improvement | 00:16:00 | ||
| Nonconformity & Corrective Action Origin | 00:06:00 | ||
| Nonconformity & Corrective Action Example | 00:06:00 | ||
| Nonconformity & Corrective Action Origin | 00:06:00 | ||
| Continual Improvement | 00:01:00 | ||
| Analysis Mindset | 00:09:00 | ||
| Quantitative Vs Qualitative | 00:16:00 | ||
| Now What | |||
| Now What? | 00:11:00 | ||
| Course Summary | 00:10:00 | ||
| Helpful Tools | |||
| SIPOC | 00:06:00 | ||
| Flowcharts | 00:04:00 | ||
| Control Charts | 00:04:00 | ||
| Cause and Effect Diagram | 00:06:00 | ||
| Pareto Chart | 00:07:00 | ||
| 5 WHYs | 00:03:00 | ||
| Other Tools | 00:08:00 | ||
| Finally! | 00:01:00 | ||
| See you soon | |||
| Bonus Lecture | 00:02:00 | ||
| Certificate and Transcript | |||
| Order Your Certificates or Transcripts | 00:00:00 | ||
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