Course Structure |
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Course Structure |
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00:07:00 |
Critical Definitions |
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What is Quality |
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00:02:00 |
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What is ISO |
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00:08:00 |
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What is a System – Management System |
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00:02:00 |
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What is Policy – Quality Policy |
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00:06:00 |
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What is Vision, Mission & Strategy |
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00:03:00 |
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QA Vs QC |
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00:06:00 |
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Effectiveness Vs Efficiency |
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00:06:00 |
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Verification Vs Validation |
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00:11:00 |
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Conformity Vs Nonconformity Vs Defect |
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00:04:00 |
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Correction Vs Corrective Action Vs Preventive Action |
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00:08:00 |
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Risk & Preventive Action |
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00:06:00 |
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What is Competence |
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00:03:00 |
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What is the Context of the Organization |
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00:05:00 |
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Who are the Interested parties |
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00:03:00 |
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What are the Needs & expectations |
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00:05:00 |
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Management System Requirements |
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00:01:00 |
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Who is a customer |
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00:02:00 |
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What is Customer Satisfaction |
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00:06:00 |
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Product Vs Service Vs Process |
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00:05:00 |
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Document Vs Record |
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00:06:00 |
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What is Customer Complaint |
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00:02:00 |
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Measuring Vs Monitoring Vs Performance |
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00:02:00 |
Who is Responsible |
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Who is Responsible |
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00:12:00 |
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Responsibility Vs Accountability |
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00:02:00 |
Quality Management Principles |
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Quality Management Principles |
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00:17:00 |
Major Changes |
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ISO 9001:2015 Core Concepts |
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00:08:00 |
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Major terminology Differences |
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00:04:00 |
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Documented Information |
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00:07:00 |
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Major changes – Organizational Knowledge |
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00:05:00 |
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Major changes – Risk Based Thinking |
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00:06:00 |
Process Approach |
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Process Approach Concept-1 |
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00:04:00 |
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The PDCA Model |
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00:18:00 |
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Process Approach Concept-2 |
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00:03:00 |
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Process Approach in ISO 9001:2015 |
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00:04:00 |
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Key Benefits |
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00:07:00 |
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PDCA in ISO 9001 2015 |
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00:10:00 |
Context of the Organization |
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Understanding the Organization and its Context |
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00:08:00 |
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Internal & External issues |
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00:03:00 |
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SWOT Analysis |
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00:06:00 |
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Interested Parties & their Needs & Expectations |
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00:03:00 |
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KANO Model |
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00:10:00 |
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Understanding the context – Summary |
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00:08:00 |
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Choosing your Strategic Objective |
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00:05:00 |
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Strategic Map Examples-1 |
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00:03:00 |
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Strategic Planning Process |
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00:06:00 |
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What is a Vision |
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00:06:00 |
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How to Create a Vision Statement |
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00:08:00 |
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What is a Mission |
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00:06:00 |
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SMART GOAL |
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00:06:00 |
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SMART Goal Example |
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00:04:00 |
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Strategic Map Examples-2 |
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00:10:00 |
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Context Chapter Summary |
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00:07:00 |
Quality Objectives |
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Quality Objectives & Planning |
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00:05:00 |
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ISO & SMART |
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00:02:00 |
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Objectives Origin |
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00:06:00 |
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Objectives Examples |
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00:07:00 |
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Goal Vs Objective-1 |
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00:07:00 |
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Goal Vs Objective Example |
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00:02:00 |
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Goal Vs Objective-2 |
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00:10:00 |
Performance Evaluation |
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Performance Evaluation in ISO 9001:2015 |
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00:10:00 |
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Customer Satisfaction |
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00:06:00 |
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Analysis & Evaluation |
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00:12:00 |
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Dashboard Examples |
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00:07:00 |
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Management Review Meetings |
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00:11:00 |
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Improvement |
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00:16:00 |
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Nonconformity & Corrective Action Origin |
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00:06:00 |
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Nonconformity & Corrective Action Example |
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00:06:00 |
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Nonconformity & Corrective Action Origin |
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00:06:00 |
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Continual Improvement |
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00:01:00 |
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Analysis Mindset |
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00:09:00 |
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Quantitative Vs Qualitative |
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00:16:00 |
Now What |
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Now What? |
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00:11:00 |
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Course Summary |
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00:10:00 |
Helpful Tools |
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SIPOC |
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00:06:00 |
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Flowcharts |
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00:04:00 |
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Control Charts |
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00:04:00 |
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Cause and Effect Diagram |
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00:06:00 |
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Pareto Chart |
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00:07:00 |
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5 WHYs |
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00:03:00 |
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Other Tools |
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00:08:00 |
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Finally! |
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00:01:00 |
See you soon |
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Bonus Lecture |
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00:02:00 |
Certificate and Transcript |
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Order Your Certificates or Transcripts |
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00:00:00 |