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Home › Courses › Administration & Office Skills › Office Admin and Customer Service Diploma Level 3

Office Admin and Customer Service Diploma Level 3

Last Updated: 25 August 2026
Number of Students: 41 Students
Accreditation: CPD Accredited
Prerequisites: No formal qualification required (Anyone can participate)
Course Rating: 5.0 out of 5

Learn the essential skills for providing excellent and professional service with the Office Admin and Customer Service Diploma Level 3 course.

The purpose of the course is to make you a professional. Managing an office or working in an office needs various types of skills.  For example, your office day may start with the conversation with your client. So, you need to know how to communicate with a customer. The format and style of communication vary based on the purpose of the communication. A business communication is more formal than a party conversation. Then you need to manage your time and personal stress while working in the office. Apart from these, you must know how to work with the essential office application such as Microsoft Office Word, Excel and PowerPoint.

The course covers all the above-mentioned areas and guides you to be a skilled employee.

Key features of the course:

  • Recognised qualification upon successful completion of the course
  • Study from anywhere, anytime, whenever it is convenient for you.
  • Get 24/7 support from our Customer Success Team
  • Affordable and engaging e-learning study materials
  • Study at your own pace from a tablet, PC or smartphone
  • Online tutor support when you are in need.

Who is this course for?

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Assessment and Certification

The course is assessed online with a multiple-choice test, which is marked automatically. You will know instantly whether you have passed or not. Those who pass this test will have the qualification of Office Admin and Customer Service Diploma Level 3. Certificate will be produced in PDF format at an additional cost of £9.99, Printed Hardcopy at £12.99 and both at £19.99.

Course Curriculum

12 Sections | 109 Lessons
Module One - Getting Started 6m
Module Two - Getting Organized (I) 15m
Module Three - Getting Organized (II) 13m
Module Four - Managing Time 13m
Module Five - Getting It All Done On Time 12m
Module Six - Special Tasks 10m
Module Seven - Verbal Communication Skills 10m
Module Eight - Non-Verbal Communication Skills 8m
Module Nine - Empowering Yourself 16m
Module Ten - The Team of Two 13m
Module Eleven - Taking Care of Yourself 14m
Module Twelve - Wrapping Up 3m
Module One - Getting Started 30m
Module Two - Why Your Office Needs Administrative Procedures 1h 0m
Module Three - Gathering the Right Tools 1h 0m
Module Four - Identifying Procedures to Include 1h 0m
Module Five - Top Five Procedures to Record 1h 0m
Module Six - What to Include in Your Binder (I) 1h 0m
Module Seven - What to Include in Your Binder (II) 1h 0m
Module Eight - Organizing Your Binder 1h 0m
Module Nine - What Not to Include in the Procedure Guide 1h 0m
Module Ten - Share Office Procedure Guide 1h 0m
Module Eleven - Successfully Executing the Guide 1h 0m
Module Twelve - Wrapping Up 30m
Module One - Getting Started 30m
Module Two - Remove the Clutter 1h 0m
Module Three - Prioritize 1h 0m
Module Four - Scheduling Your Time 1h 0m
Module Five - To Do Lists 1h 0m
Module Six - Paper and Paperless Storage 1h 0m
Module Seven - Organization in Your Work Area 1h 0m
Module Eight - Tools to Fight Procrastination 1h 0m
Module Nine - Organizing Your Inbox 1h 0m
Module Ten - Avoid the Causes of Disorganization 1h 0m
Module Eleven - Discipline is the Key to Stay Organized 1h 0m
Module Twelve - Wrapping Up 15m
Module One - Getting Started 30m
Module Two - The Right Attitude Starts with You 1h 0m
Module Three - Stress Management (Internal Stressors) 25m
Module Four - Stress Management (External Stressors) 30m
Module Five - Transactional Analysis 1h 0m
Module Six - Why are Some Customers Difficult 25m
Module Seven - Dealing with the Customer Over the Phone 1h 0m
Module Eight - Dealing with the Customer In Person 1h 0m
Module Nine - Sensitivity in Dealing with Customers 1h 0m
Module Ten - Scenarios of Dealing with a Difficult Customer 1h 0m
Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 25m
Module Twelve - Wrapping Up 30m
Module One - Getting Started 6m
Module Two - Aspects of Phone Etiquette 14m
Module Three - Using Proper Phone Language 13m
Module Four - Eliminate Phone Distractions 9m
Module Five - Inbound Calls 7m
Module Six - Outbound Calls 7m
Module Seven - Handling Rude or Angry Callers 9m
Module Eight - Handling Interoffice Calls 7m
Module Nine - Handling Voicemail Messages 6m
Module Ten - Methods of Training Employees 8m
Module Eleven - Correcting Poor Telephone Etiquette 8m
Module Twelve - Wrapping Up 3m
Customer Relationship Management 10m
What CRM Is and Who It Serves 15m
Checklist for Success 15m
Requirement Driven Product Selection 15m
Considerations in Tool Selection 15m
Strategies for Customer Retention 15m
Building the Future 15m
Homegrown vs. Application Service Provider 15m
Evaluating and Reviewing Your Program 15m
The Development Team 15m
Module One - Getting Started 6m
Module Two - Opening 9m
Module Three - Working with the Interface 11m
Module Four - Your First Document 23m
Module Five - Basic Editing Tasks 23m
Module Six - Basic Formatting Tasks 21m
Module Seven - Formatting Paragraphs 12m
Module Eight - Advanced Formatting Tasks 14m
Module Nine - Working with Styles 10m
Module Ten - Formatting the Page 8m
Module Eleven - Sharing Your Document 12m
Module Twelve - Wrapping Up 16m
Module One - Getting Started 7m
Module Two - Opening PowerPoint 12m
Module Three - Working with the Interface 19m
Module Four - Your First Presentation 18m
Module Five - Working with Text 25m
Module Six - Formatting Text and Paragraphs 24m
Module Seven - Adding Pictures 14m
Module Eight - Advanced Formatting Tasks 17m
Module Nine - Working with Transitions and Animations 16m
Module Ten - Setting Up Your Slide Show 13m
Module Eleven - Showtime! 14m
Module Twelve - Wrapping Up 12m
Module One - Getting Started 7m
Module Two - Opening Excel 12m
Module Three - Working with the Interface 17m
Module Four - Your First Worksheet 16m
Module Five - Viewing Excel Data 16m
Module Six - Building Formulas 23m
Module Seven - Using Excel Functions 15m
Module Eight - Using Quick Analysis 14m
Module Nine - Formatting Your Data 10m
Module Ten - Using Styles, Themes, and Effects 28m
Module Eleven - Printing and Sharing Your Workbook 14m
Module Twelve - Wrapping Up 41m
Mock Exam- Office Admin and Customer Service Diploma Level 3 30m
Final Exam- Office Admin and Customer Service Diploma Level 3 30m
Order Your Certificates or Transcripts

Course Reviews

Alisha Whitehouse

If you want to develop your knowledge on office admin and customer service and at the same time get CPD accredited, then you must register for this online course. Not only they can provide all the lessons about it, but they will also help you through their online tutors if you have questions with their modules.

Learn the essential skills for providing excellent and professional service with the Office Admin and Customer Service Diploma Level 3 course.

The purpose of the course is to make you a professional. Managing an office or working in an office needs various types of skills.  For example, your office day may start with the conversation with your client. So, you need to know how to communicate with a customer. The format and style of communication vary based on the purpose of the communication. A business communication is more formal than a party conversation. Then you need to manage your time and personal stress while working in the office. Apart from these, you must know how to work with the essential office application such as Microsoft Office Word, Excel and PowerPoint.

The course covers all the above-mentioned areas and guides you to be a skilled employee.

Key features of the course:

  • Recognised qualification upon successful completion of the course
  • Study from anywhere, anytime, whenever it is convenient for you.
  • Get 24/7 support from our Customer Success Team
  • Affordable and engaging e-learning study materials
  • Study at your own pace from a tablet, PC or smartphone
  • Online tutor support when you are in need.

Who is this course for?

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Assessment and Certification

The course is assessed online with a multiple-choice test, which is marked automatically. You will know instantly whether you have passed or not. Those who pass this test will have the qualification of Office Admin and Customer Service Diploma Level 3. Certificate will be produced in PDF format at an additional cost of £9.99, Printed Hardcopy at £12.99 and both at £19.99.

12 Sections | 109 Lessons
Module One - Getting Started 6m
Module Two - Getting Organized (I) 15m
Module Three - Getting Organized (II) 13m
Module Four - Managing Time 13m
Module Five - Getting It All Done On Time 12m
Module Six - Special Tasks 10m
Module Seven - Verbal Communication Skills 10m
Module Eight - Non-Verbal Communication Skills 8m
Module Nine - Empowering Yourself 16m
Module Ten - The Team of Two 13m
Module Eleven - Taking Care of Yourself 14m
Module Twelve - Wrapping Up 3m
Module One - Getting Started 30m
Module Two - Why Your Office Needs Administrative Procedures 1h 0m
Module Three - Gathering the Right Tools 1h 0m
Module Four - Identifying Procedures to Include 1h 0m
Module Five - Top Five Procedures to Record 1h 0m
Module Six - What to Include in Your Binder (I) 1h 0m
Module Seven - What to Include in Your Binder (II) 1h 0m
Module Eight - Organizing Your Binder 1h 0m
Module Nine - What Not to Include in the Procedure Guide 1h 0m
Module Ten - Share Office Procedure Guide 1h 0m
Module Eleven - Successfully Executing the Guide 1h 0m
Module Twelve - Wrapping Up 30m
Module One - Getting Started 30m
Module Two - Remove the Clutter 1h 0m
Module Three - Prioritize 1h 0m
Module Four - Scheduling Your Time 1h 0m
Module Five - To Do Lists 1h 0m
Module Six - Paper and Paperless Storage 1h 0m
Module Seven - Organization in Your Work Area 1h 0m
Module Eight - Tools to Fight Procrastination 1h 0m
Module Nine - Organizing Your Inbox 1h 0m
Module Ten - Avoid the Causes of Disorganization 1h 0m
Module Eleven - Discipline is the Key to Stay Organized 1h 0m
Module Twelve - Wrapping Up 15m
Module One - Getting Started 30m
Module Two - The Right Attitude Starts with You 1h 0m
Module Three - Stress Management (Internal Stressors) 25m
Module Four - Stress Management (External Stressors) 30m
Module Five - Transactional Analysis 1h 0m
Module Six - Why are Some Customers Difficult 25m
Module Seven - Dealing with the Customer Over the Phone 1h 0m
Module Eight - Dealing with the Customer In Person 1h 0m
Module Nine - Sensitivity in Dealing with Customers 1h 0m
Module Ten - Scenarios of Dealing with a Difficult Customer 1h 0m
Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 25m
Module Twelve - Wrapping Up 30m
Module One - Getting Started 6m
Module Two - Aspects of Phone Etiquette 14m
Module Three - Using Proper Phone Language 13m
Module Four - Eliminate Phone Distractions 9m
Module Five - Inbound Calls 7m
Module Six - Outbound Calls 7m
Module Seven - Handling Rude or Angry Callers 9m
Module Eight - Handling Interoffice Calls 7m
Module Nine - Handling Voicemail Messages 6m
Module Ten - Methods of Training Employees 8m
Module Eleven - Correcting Poor Telephone Etiquette 8m
Module Twelve - Wrapping Up 3m
Customer Relationship Management 10m
What CRM Is and Who It Serves 15m
Checklist for Success 15m
Requirement Driven Product Selection 15m
Considerations in Tool Selection 15m
Strategies for Customer Retention 15m
Building the Future 15m
Homegrown vs. Application Service Provider 15m
Evaluating and Reviewing Your Program 15m
The Development Team 15m
Module One - Getting Started 6m
Module Two - Opening 9m
Module Three - Working with the Interface 11m
Module Four - Your First Document 23m
Module Five - Basic Editing Tasks 23m
Module Six - Basic Formatting Tasks 21m
Module Seven - Formatting Paragraphs 12m
Module Eight - Advanced Formatting Tasks 14m
Module Nine - Working with Styles 10m
Module Ten - Formatting the Page 8m
Module Eleven - Sharing Your Document 12m
Module Twelve - Wrapping Up 16m
Module One - Getting Started 7m
Module Two - Opening PowerPoint 12m
Module Three - Working with the Interface 19m
Module Four - Your First Presentation 18m
Module Five - Working with Text 25m
Module Six - Formatting Text and Paragraphs 24m
Module Seven - Adding Pictures 14m
Module Eight - Advanced Formatting Tasks 17m
Module Nine - Working with Transitions and Animations 16m
Module Ten - Setting Up Your Slide Show 13m
Module Eleven - Showtime! 14m
Module Twelve - Wrapping Up 12m
Module One - Getting Started 7m
Module Two - Opening Excel 12m
Module Three - Working with the Interface 17m
Module Four - Your First Worksheet 16m
Module Five - Viewing Excel Data 16m
Module Six - Building Formulas 23m
Module Seven - Using Excel Functions 15m
Module Eight - Using Quick Analysis 14m
Module Nine - Formatting Your Data 10m
Module Ten - Using Styles, Themes, and Effects 28m
Module Eleven - Printing and Sharing Your Workbook 14m
Module Twelve - Wrapping Up 41m
Mock Exam- Office Admin and Customer Service Diploma Level 3 30m
Final Exam- Office Admin and Customer Service Diploma Level 3 30m
Order Your Certificates or Transcripts
Alisha Whitehouse

If you want to develop your knowledge on office admin and customer service and at the same time get CPD accredited, then you must register for this online course. Not only they can provide all the lessons about it, but they will also help you through their online tutors if you have questions with their modules.

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