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Learn the essential skills for providing excellent and professional service with the Office Admin and Customer Service Diploma Level 3 course.

The purpose of the course is to make you a professional. Managing an office or working in an office needs various types of skills.  For example, your office day may start with the conversation with your client. So, you need to know how to communicate with a customer. The format and style of communication vary based on the purpose of the communication. A business communication is more formal than a party conversation. Then you need to manage your time and personal stress while working in the office. Apart from these, you must know how to work with the essential office application such as Microsoft Office Word, Excel and PowerPoint.

The course covers all the above-mentioned areas and guides you to be a skilled employee.

Key features of the course:

  • Lifetime access to the course
  • No hidden fees, only pay the price of the course which includes exam fees.
  • Recognised qualification upon successful completion of the course
  • Study from anywhere, anytime, whenever it is convenient for you.
  • Affordable and engaging e-learning study materials
  • Study at your own pace from tablet, PC or smartphone
  • Online tutor support when you are in need.

Who is this course for?

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Assessment and Certification

The course is assessed online with a multiple-choice test, which is marked automatically. You will know instantly whether you have passed or not. Those who pass this test will have the qualification of Office Admin and Customer Service Diploma Level 3. Certificate will be produced in PDF format at an additional cost of £8.99, Printed Hardcopy at £12.99 and both at £19.99.

Course Curriculum

Admin Support
Module One – Getting Started FREE 00:06:00
Module Two – Getting Organized (I) FREE 00:15:00
Module Three – Getting Organized (II) 00:13:00
Module Four – Managing Time 00:13:00
Module Five – Getting It All Done On Time 00:12:00
Module Six – Special Tasks 00:10:00
Module Seven – Verbal Communication Skills 00:10:00
Module Eight – Non-Verbal Communication Skills 00:08:00
Module Nine – Empowering Yourself 00:16:00
Module Ten – The Team of Two 00:13:00
Module Eleven – Taking Care of Yourself 00:14:00
Module Twelve – Wrapping Up 00:03:00
Administrative Management
Module One – Getting Started 00:30:00
Module Two – Why Your Office Needs Administrative Procedures 01:00:00
Module Three – Gathering the Right Tools 01:00:00
Module Four – Identifying Procedures to Include 01:00:00
Module Five – Top Five Procedures to Record 01:00:00
Module Six – What to Include in Your Binder (I) 01:00:00
Module Seven – What to Include in Your Binder (II) 01:00:00
Module Eight – Organizing Your Binder 01:00:00
Module Nine – What Not to Include in the Procedure Guide 01:00:00
Module Ten – Share Office Procedure Guide 01:00:00
Module Eleven – Successfully Executing the Guide 01:00:00
Module Twelve – Wrapping Up 00:30:00
Organisational Skills
Module One – Getting Started 00:30:00
Module Two – Remove the Clutter 01:00:00
Module Three – Prioritize 01:00:00
Module Four – Scheduling Your Time 01:00:00
Module Five – To Do Lists 01:00:00
Module Six – Paper and Paperless Storage 01:00:00
Module Seven – Organization in Your Work Area 01:00:00
Module Eight – Tools to Fight Procrastination 01:00:00
Module Nine – Organizing Your Inbox 01:00:00
Module Ten – Avoid the Causes of Disorganization 01:00:00
Module Eleven – Discipline is the Key to Stay Organized 01:00:00
Module Twelve – Wrapping Up 00:30:00
Organisational Skills Course for Administrator- Activities 00:00:00
Customer Relations and Dealings
Module One – Getting Started 00:30:00
Module Two – The Right Attitude Starts with You 01:00:00
Module Three – Stress Management (Internal Stressors) 01:00:00
Module Four – Stress Management (External Stressors) 00:30:00
Module Five – Transactional Analysis 01:00:00
Module Six – Why are Some Customers Difficult 01:00:00
Module Seven – Dealing with the Customer Over the Phone 01:00:00
Module Eight – Dealing with the Customer In Person 01:00:00
Module Nine – Sensitivity in Dealing with Customers 01:00:00
Module Ten – Scenarios of Dealing with a Difficult Customer 01:00:00
Module Eleven – Following up With a Customer Once You Have Addressed Their Issue 01:00:00
Module Twelve – Wrapping Up 00:30:00
Customer Service: Telephone Etiquette
Module One – Getting Started 00:06:00
Module Two – Aspects of Phone Etiquette 00:14:00
Module Three – Using Proper Phone Language 00:13:00
Module Four – Eliminate Phone Distractions 00:09:00
Module Five – Inbound Calls 00:07:00
Module Six – Outbound Calls 00:07:00
Module Seven – Handling Rude or Angry Callers 00:09:00
Module Eight – Handling Interoffice Calls 00:07:00
Module Nine – Handling Voicemail Messages 00:06:00
Module Ten – Methods of Training Employees 00:08:00
Module Eleven – Correcting Poor Telephone Etiquette 00:08:00
Module Twelve – Wrapping Up 00:03:00
Customer Relationship Management
Customer Relationship Management 00:10:00
What CRM Is and Who It Serves 00:15:00
Checklist for Success 00:15:00
Requirement Driven Product Selection 00:15:00
Considerations in Tool Selection 00:15:00
Strategies for Customer Retention 00:15:00
Building the Future 00:15:00
Homegrown vs. Application Service Provider 00:15:00
Evaluating and Reviewing Your Program 00:15:00
The Development Team 00:15:00
Microsoft Office Word
Module One – Getting Started FREE 00:06:00
Module Two – Opening FREE 00:09:00
Module Three – Working with the Interface 00:11:00
Module Four – Your First Document 00:23:00
Module Five – Basic Editing Tasks 00:23:00
Module Six – Basic Formatting Tasks 00:21:00
Module Seven – Formatting Paragraphs 00:12:00
Module Eight – Advanced Formatting Tasks 00:14:00
Module Nine – Working with Styles 00:10:00
Module Ten – Formatting the Page 00:08:00
Module Eleven – Sharing Your Document 00:12:00
Module Twelve – Wrapping Up 00:16:00
Microsoft Office Powerpoint
Module One – Getting Started 00:07:00
Module Two – Opening PowerPoint 00:12:00
Module Three – Working with the Interface 00:19:00
Module Four – Your First Presentation 00:18:00
Module Five – Working with Text 00:25:00
Module Six – Formatting Text and Paragraphs 00:24:00
Module Seven – Adding Pictures 00:14:00
Module Eight – Advanced Formatting Tasks 00:17:00
Module Nine – Working with Transitions and Animations 00:16:00
Module Ten – Setting Up Your Slide Show 00:13:00
Module Eleven – Showtime! 00:14:00
Module Twelve – Wrapping Up 00:12:00
Microsoft Office Excel
Module One – Getting Started 00:07:00
Module Two – Opening Excel 00:13:00
Module Three – Working with the Interface 00:17:00
Module Four – Your First Worksheet 00:16:00
Module Five – Viewing Excel Data 00:16:00
Module Six – Building Formulas 00:23:00
Module Seven – Using Excel Functions 00:15:00
Module Eight – Using Quick Analysis 00:14:00
Module Nine – Formatting Your Data 00:10:00
Module Ten – Using Styles, Themes, and Effects 00:28:00
Module Eleven – Printing and Sharing Your Workbook 00:14:00
Module Twelve – Wrapping Up 00:41:00
Recommended Reading
Recommended Reading: Office Admin and Customer Service Diploma Level 3 00:00:00
Mock Exam
Mock Exam- Office Admin and Customer Service Diploma Level 3 00:30:00
Final Exam
Final Exam- Office Admin and Customer Service Diploma Level 3 00:30:00
Certificate and Transcript
Order Your Certificates or Transcripts 00:00:00

Course Reviews

5

5
1 ratings
  • 5 stars1
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  • 1 stars0
  1. I am well trained and got overall a good idea through this course.

    5

    If you want to develop your knowledge on office admin and customer service and at the same time get CPD accredited, then you must register for this online course. Not only they can provide all the lessons about it, but they will also help you through their online tutors if you have questions with their modules.

33 STUDENTS ENROLLED

Excellent

Kieran Graham
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Very professional courses. Great Administration assistance and high quality e-learning service.
Sarah Jennings
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I did forex trading diploma. Very professional and detailed course.
Jordan Cooke
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The course offered is excellent. I am glad to have taken it.