Office Skills and Reception Diploma
Last Updated:
25 August 2026
Number of Students:
14 Students
Accreditation:
CPD Accredited
Prerequisites:
No formal qualification required (Anyone can participate)
Course Rating:
4.9 out of 5
Learn the skills for successfully running and managing an office along with the essential reception skills with the Office Skills and Reception Diploma course.
Working in an office and managing an office are completely two separate things. For managing an office, you need various skills and you will be trusted upon many duties while working in an office only needs your working skills. In the course, you will explore the skills and strategies for efficiently managing an office environment. The course teaches you how to maintain a healthy office environment by applying the strategies and techniques of perfect communication, staff development and training, performance managing and more.
Shortly, the ultimate purpose of the course is to prepare you for the roles of a manager who is responsible for managing an office. You will gain a solid understanding of the office management environment and know how to deal with various situations.
Key features of the course
- Recognised qualification upon successful completion of the course
- Study from anywhere, anytime, whenever it is convenient for you.
- Get 24/7 support from our Customer Success Team
- Affordable and engaging e-learning study materials
- Study at your own pace from a tablet, PC or smartphone
- Online tutor support when you are in need.
Who is this course for?
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
Assessment and Certification
The course is assessed online with a multiple-choice test, which is marked automatically. You will know instantly whether you have passed or not. Those who pass this test will have the qualification of Office Skills and Reception Diploma. Certificate will be produced in PDF format at an additional cost of £9.99 and Printed Hardcopy at £12.99
Course Curriculum
10 Sections | 78 Lessons
Module One - Getting Started
6m
Module Two - Getting Organized (I)
15m
Module Three - Getting Organized (II)
13m
Module Four - Managing Time
13m
Module Five - Getting It All Done On Time
12m
Module Six - Special Tasks
10m
Module Seven - Verbal Communication Skills
10m
Module Eight - Non-Verbal Communication Skills
8m
Module Nine - Empowering Yourself
16m
Module Ten - The Team of Two
13m
Module Eleven - Taking Care of Yourself
14m
Module Twelve - Wrapping Up
3m
Module One - Getting Started
30m
Module Two - Why Your Office Needs Administrative Procedures
1h 0m
Module Three - Gathering the Right Tools
1h 0m
Module Four - Identifying Procedures to Include
1h 0m
Module Five - Top Five Procedures to Record
1h 0m
Module Six - What to Include in Your Binder (I)
1h 0m
Module Seven - What to Include in Your Binder (II)
1h 0m
Module Eight - Organizing Your Binder
1h 0m
Module Nine - What Not to Include in the Procedure Guide
1h 0m
Module Ten - Share Office Procedure Guide
1h 0m
Module Eleven - Successfully Executing the Guide
1h 0m
Module Twelve - Wrapping Up
30m
Module One - Getting Started
30m
Module Two - Remove the Clutter
1h 0m
Module Three - Prioritize
1h 0m
Module Four - Scheduling Your Time
1h 0m
Module Five - To Do Lists
1h 0m
Module Six - Paper and Paperless Storage
1h 0m
Module Seven - Organization in Your Work Area
1h 0m
Module Eight - Tools to Fight Procrastination
1h 0m
Module Nine - Organizing Your Inbox
1h 0m
Module Ten - Avoid the Causes of Disorganization
1h 0m
Module Eleven - Discipline is the Key to Stay Organized
1h 0m
Module Twelve - Wrapping Up
15m
Organisational Skills Course for Administrator- Activities
Receptionist
30m
Importance of Receptionist
15m
Different Types of Receptionist & Roles
1h 0m
Communication Skills for Receptionist
1h 0m
Telephone Skills
1h 0m
Listening Skills
1h 0m
Taking Messages
30m
Presenting & Appearance
30m
Reservation Procedure
15m
Confidentiality Checklist
15m
Being Organized as Receptionist
15m
Becoming a Successful Receptionist
15m
Module One - Getting Started
30m
Module Two - The Right Attitude Starts with You
1h 0m
Module Three - Stress Management (Internal Stressors)
25m
Module Four - Stress Management (External Stressors)
30m
Module Five - Transactional Analysis
1h 0m
Module Six - Why are Some Customers Difficult
25m
Module Seven - Dealing with the Customer Over the Phone
1h 0m
Module Eight - Dealing with the Customer In Person
1h 0m
Module Nine - Sensitivity in Dealing with Customers
1h 0m
Module Ten - Scenarios of Dealing with a Difficult Customer
1h 0m
Module Eleven - Following up With a Customer Once You Have Addressed Their Issue
25m
Module Twelve - Wrapping Up
30m
Module One - Getting Started
30m
Module Two - Core Skills Required
1h 0m
Module Three - Self-Management (I)
1h 0m
Module Four - Self-Management (II)
1h 0m
Module Five - Time Management (I)
1h 0m
Module Six - Time Management (II)
1h 0m
Module Seven - Organizing and Planning (I)
1h 0m
Module Eight - Organizing and Planning (II)
1h 0m
Module Nine - Communication (I)
1h 0m
Module Ten - Communication (II)
1h 0m
Module Eleven - Additional Challenges
1h 0m
Module Twelve - Wrapping Up
30m
Professional Telephone Receptionist Course- Activities
Recommended Reading : Office Skills and Reception Diploma
Mock Exam- Office Skills and Reception Diploma
30m
Final Exam- Office Skills and Reception Diploma
30m
Order Your Certificates or Transcripts
Course Reviews
I thought it would be hard to find a course that is CPD accredited. After my certification in office admin and reception skills, my company promoted me since they can see that I was skilled enough to take the next level.
Learn the skills for successfully running and managing an office along with the essential reception skills with the Office Skills and Reception Diploma course.
Working in an office and managing an office are completely two separate things. For managing an office, you need various skills and you will be trusted upon many duties while working in an office only needs your working skills. In the course, you will explore the skills and strategies for efficiently managing an office environment. The course teaches you how to maintain a healthy office environment by applying the strategies and techniques of perfect communication, staff development and training, performance managing and more.
Shortly, the ultimate purpose of the course is to prepare you for the roles of a manager who is responsible for managing an office. You will gain a solid understanding of the office management environment and know how to deal with various situations.
Key features of the course
- Recognised qualification upon successful completion of the course
- Study from anywhere, anytime, whenever it is convenient for you.
- Get 24/7 support from our Customer Success Team
- Affordable and engaging e-learning study materials
- Study at your own pace from a tablet, PC or smartphone
- Online tutor support when you are in need.
Who is this course for?
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
Assessment and Certification
The course is assessed online with a multiple-choice test, which is marked automatically. You will know instantly whether you have passed or not. Those who pass this test will have the qualification of Office Skills and Reception Diploma. Certificate will be produced in PDF format at an additional cost of £9.99 and Printed Hardcopy at £12.99
10 Sections | 78 Lessons
Module One - Getting Started
6m
Module Two - Getting Organized (I)
15m
Module Three - Getting Organized (II)
13m
Module Four - Managing Time
13m
Module Five - Getting It All Done On Time
12m
Module Six - Special Tasks
10m
Module Seven - Verbal Communication Skills
10m
Module Eight - Non-Verbal Communication Skills
8m
Module Nine - Empowering Yourself
16m
Module Ten - The Team of Two
13m
Module Eleven - Taking Care of Yourself
14m
Module Twelve - Wrapping Up
3m
Module One - Getting Started
30m
Module Two - Why Your Office Needs Administrative Procedures
1h 0m
Module Three - Gathering the Right Tools
1h 0m
Module Four - Identifying Procedures to Include
1h 0m
Module Five - Top Five Procedures to Record
1h 0m
Module Six - What to Include in Your Binder (I)
1h 0m
Module Seven - What to Include in Your Binder (II)
1h 0m
Module Eight - Organizing Your Binder
1h 0m
Module Nine - What Not to Include in the Procedure Guide
1h 0m
Module Ten - Share Office Procedure Guide
1h 0m
Module Eleven - Successfully Executing the Guide
1h 0m
Module Twelve - Wrapping Up
30m
Module One - Getting Started
30m
Module Two - Remove the Clutter
1h 0m
Module Three - Prioritize
1h 0m
Module Four - Scheduling Your Time
1h 0m
Module Five - To Do Lists
1h 0m
Module Six - Paper and Paperless Storage
1h 0m
Module Seven - Organization in Your Work Area
1h 0m
Module Eight - Tools to Fight Procrastination
1h 0m
Module Nine - Organizing Your Inbox
1h 0m
Module Ten - Avoid the Causes of Disorganization
1h 0m
Module Eleven - Discipline is the Key to Stay Organized
1h 0m
Module Twelve - Wrapping Up
15m
Organisational Skills Course for Administrator- Activities
Receptionist
30m
Importance of Receptionist
15m
Different Types of Receptionist & Roles
1h 0m
Communication Skills for Receptionist
1h 0m
Telephone Skills
1h 0m
Listening Skills
1h 0m
Taking Messages
30m
Presenting & Appearance
30m
Reservation Procedure
15m
Confidentiality Checklist
15m
Being Organized as Receptionist
15m
Becoming a Successful Receptionist
15m
Module One - Getting Started
30m
Module Two - The Right Attitude Starts with You
1h 0m
Module Three - Stress Management (Internal Stressors)
25m
Module Four - Stress Management (External Stressors)
30m
Module Five - Transactional Analysis
1h 0m
Module Six - Why are Some Customers Difficult
25m
Module Seven - Dealing with the Customer Over the Phone
1h 0m
Module Eight - Dealing with the Customer In Person
1h 0m
Module Nine - Sensitivity in Dealing with Customers
1h 0m
Module Ten - Scenarios of Dealing with a Difficult Customer
1h 0m
Module Eleven - Following up With a Customer Once You Have Addressed Their Issue
25m
Module Twelve - Wrapping Up
30m
Module One - Getting Started
30m
Module Two - Core Skills Required
1h 0m
Module Three - Self-Management (I)
1h 0m
Module Four - Self-Management (II)
1h 0m
Module Five - Time Management (I)
1h 0m
Module Six - Time Management (II)
1h 0m
Module Seven - Organizing and Planning (I)
1h 0m
Module Eight - Organizing and Planning (II)
1h 0m
Module Nine - Communication (I)
1h 0m
Module Ten - Communication (II)
1h 0m
Module Eleven - Additional Challenges
1h 0m
Module Twelve - Wrapping Up
30m
Professional Telephone Receptionist Course- Activities
Recommended Reading : Office Skills and Reception Diploma
Mock Exam- Office Skills and Reception Diploma
30m
Final Exam- Office Skills and Reception Diploma
30m
Order Your Certificates or Transcripts
I thought it would be hard to find a course that is CPD accredited. After my certification in office admin and reception skills, my company promoted me since they can see that I was skilled enough to take the next level.
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