Our Professional Receptionist Diploma Level 3 is perfect if you’re looking to work in an office environment and enhance your reception and administrative skills along with understanding all the required knowledge of professional receptionist.
As a professional receptionist, you will be responsible for performing multiple tasks, including interacting with the clients, conducting the visitors to their directions, sorting and handing out mail, answering incoming calls on multi-line telephones, setting appointments, and so on.
The course can be studied both part-time & full-time, and you will become accredited in 63 hours and learn efficient office management skills to improve your prospects of gaining job or promotion in the broad field of office administration.
Key features of the course:
- Lifetime access to the course
- No hidden fees, only pay the price of the course which includes exam fees.
- Recognised qualification upon successful completion of the course
- Study from anywhere, anytime, whenever it is convenient for you.
- Affordable and engaging e-learning study materials
- Study at your own pace from tablet, PC or smartphone
- Online tutor support when you are in need.
Who is this course for?
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
Assessment and Certification
The course is assessed online with a multiple-choice test, which is marked automatically. You will know instantly whether you have passed or not. Those who pass this test will have the qualification of Professional Receptionist Diploma Level 3. Certificate will be produced in PDF format at an additional cost of £8.99, Printed Hardcopy at £12.99 and both at £19.99.
Course Curriculum
| Receptionist | |||
| Receptionist | 00:30:00 | ||
| Importance of Receptionist | 00:15:00 | ||
| Different Types of Receptionist & Roles | 01:00:00 | ||
| Communication Skills for Receptionist | 01:00:00 | ||
| Telephone Skills | 01:00:00 | ||
| Listening Skills | 01:00:00 | ||
| Taking Messages | 00:30:00 | ||
| Presenting & Appearance | 00:30:00 | ||
| Reservation Procedure | 00:15:00 | ||
| Confidentiality Checklist | 00:15:00 | ||
| Being Organized as Receptionist | 00:15:00 | ||
| Becoming a Successful Receptionist | 00:15:00 | ||
| Being an Assistant | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Working with Your Manager | 01:00:00 | ||
| Module Three – Administrative Soft Skills | 01:00:00 | ||
| Module Four – Effective Time Management | 01:00:00 | ||
| Module Five – Meeting Management | 01:00:00 | ||
| Module Six – Tools of the Trade (I) | 01:00:00 | ||
| Module Seven – Tools of the Trade (II) | 01:00:00 | ||
| Module Eight – Being an Effective Gatekeeper | 01:00:00 | ||
| Module Nine – Organizational Skills | 01:00:00 | ||
| Module Ten – Confidentiality Guidelines | 01:00:00 | ||
| Module Eleven – Special Tasks | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Executive and Personal Assistant Training Course- Activities | 00:00:00 | ||
| Answering Telephones | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Core Skills Required | 01:00:00 | ||
| Module Three – Self-Management (I) | 01:00:00 | ||
| Module Four – Self-Management (II) | 01:00:00 | ||
| Module Five – Time Management (I) | 01:00:00 | ||
| Module Six – Time Management (II) | 01:00:00 | ||
| Module Seven – Organizing and Planning (I) | 01:00:00 | ||
| Module Eight – Organizing and Planning (II) | 01:00:00 | ||
| Module Nine – Communication (I) | 01:00:00 | ||
| Module Ten – Communication (II) | 01:00:00 | ||
| Module Eleven – Additional Challenges | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Professional Telephone Receptionist Course- Activities | 00:00:00 | ||
| Microsoft Word | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Opening | 01:00:00 | ||
| Module Three – Working with the Interface | 01:00:00 | ||
| Module Four – Your First Document | 01:00:00 | ||
| Module Five – Basic Editing Tasks | 01:00:00 | ||
| Module Six – Basic Formatting Tasks | 01:00:00 | ||
| Module Seven – Formatting Paragraphs | 01:00:00 | ||
| Module Eight – Advanced Formatting Tasks | 01:00:00 | ||
| Module Nine – Working with Styles | 01:00:00 | ||
| Module Ten – Formatting the Page | 01:00:00 | ||
| Module Eleven – Sharing Your Document | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Microsoft Excel | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Opening Excel | 01:00:00 | ||
| Module Three – Working with the Interface | 01:00:00 | ||
| Module Four – Your First Worksheet | 01:00:00 | ||
| Module Five – Viewing Excel Data | 01:00:00 | ||
| Module Six – Building Formulas | 01:00:00 | ||
| Module Seven – Using Excel Functions | 01:00:00 | ||
| Module Eight – Using Quick Analysis | 01:00:00 | ||
| Module Nine – Formatting Your Data | 01:00:00 | ||
| Module Ten – Using Styles, Themes, and Effects | 01:00:00 | ||
| Module Eleven – Printing and Sharing Your Workbook | 01:00:00 | ||
| Module Twelve – Wrapping Up | 01:00:00 | ||
| Microsoft PowerPoint | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Opening PowerPoint | 01:00:00 | ||
| Module Three – Working with the Interface | 01:00:00 | ||
| Module Four – Your First Presentation | 01:00:00 | ||
| Module Five – Working with Text | 01:00:00 | ||
| Module Six – Formatting Text and Paragraphs | 01:00:00 | ||
| Module Seven – Adding Pictures | 01:00:00 | ||
| Module Eight – Advanced Formatting Tasks | 01:00:00 | ||
| Module Nine – Working with Transitions and Animations | 01:00:00 | ||
| Module Ten – Setting Up Your Slide Show | 01:00:00 | ||
| Module Eleven – Showtime! | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Mock Exam | |||
| Mock Exam – Professional Receptionist Diploma Level 3 | 00:30:00 | ||
| Final Exam | |||
| Final Exam – Professional Receptionist Diploma Level 3 | 00:30:00 | ||
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