Learn the strategies of becoming a skilled receptionist and begin your acquaintance with the Receptionist Diploma Level 3 course.
A receptionist can be compared with the mirror where the refection of the company will be shown. A skilled receptionist can attract the customers and can increase the reputation of the company. Similarly, a receptionist without proper skill can bring downfall to your company. The course is designed for the people who want to pursue their career as a receptionist. Here, you will explore the duties and tasks of a receptionist, essential office management and administrative skill, communication skill, and more.
Upon successful completion, you will be confident enough to start your career as a receptionist.
Key features of the course:
- Lifetime access to the course
- No hidden fees, only pay the price of the course which includes exam fees.
- Recognised qualification upon successful completion of the course
- Study from anywhere, anytime, whenever it is convenient for you.
- Affordable and engaging e-learning study materials
- Study at your own pace from tablet, PC or smartphone
- Online tutor support when you are in need.
Who is this course for?
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
Assessment and Certification
The course is assessed online with a multiple-choice test, which is marked automatically. You will know instantly whether you have passed or not. Those who pass this test will have the qualification of Receptionist Diploma Level 3. Certificate will be produced in PDF format at an additional cost of £8.99 and Printed Hardcopy at £12.99.
Course Curriculum
| Module 1: Receptionist | |||
| Receptionist | 00:30:00 | ||
| Importance of Receptionist | 00:15:00 | ||
| Different Types of Receptionist & Roles | 01:00:00 | ||
| Communication Skills for Receptionist | 01:00:00 | ||
| Telephone Skills | 01:00:00 | ||
| Listening Skills | 01:00:00 | ||
| Taking Messages | 00:30:00 | ||
| Presenting & Appearance | 00:30:00 | ||
| Reservation Procedure | 00:15:00 | ||
| Confidentiality Checklist | 00:15:00 | ||
| Being Organized as Receptionist | 00:15:00 | ||
| Becoming a Successful Receptionist | 00:15:00 | ||
| Module 2: Communication Skills | |||
| Techniques To Be A Spontaneous Speaker | 01:00:00 | ||
| Knowledge Is Power – So Enrich Your Knowledge | 01:00:00 | ||
| Remarkable Tips To Introduce Yourself | 01:00:00 | ||
| Simple Strategies That Promote Conversations | 01:00:00 | ||
| Speaking From The Heart | 01:00:00 | ||
| Learn To Be A Good Listener First | 00:30:00 | ||
| Stop Bragging About Yourself | 01:00:00 | ||
| Easy Way To Start A Conversation | 01:00:00 | ||
| Handle Criticism Smartly | 01:00:00 | ||
| Asking For What You Want | 00:30:00 | ||
| Module 3: Interpersonal Skills | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Verbal Communication Skills | 01:00:00 | ||
| Module Three – Non-Verbal Communication Skills | 01:00:00 | ||
| Module Four – Making Small Talk and Moving Beyond | 01:00:00 | ||
| Module Five – Moving the Conversation Along | 01:00:00 | ||
| Module Six – Remembering Names | 01:00:00 | ||
| Module Seven – Influencing Skills | 01:00:00 | ||
| Module Eight – Bringing People to Your Side | 01:00:00 | ||
| Module Nine – Sharing Your Opinion | 01:00:00 | ||
| Module Ten – Negotiation Basics | 01:00:00 | ||
| Module Eleven – Making an Impact | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Developing Interpersonal Skills Course- Activities | 00:00:00 | ||
| Module 4: Office Management Skills | |||
| Building Your Management Team | 01:00:00 | ||
| Building A Successful Brand | 01:00:00 | ||
| Achieving Quality Through Teamwork | 00:30:00 | ||
| Keys To Staying Motivated | 00:30:00 | ||
| Improve Your Marketing | 01:00:00 | ||
| Provide Top Customer Service | 00:30:00 | ||
| Wrapping Up | 00:30:00 | ||
| Module 5: Microsoft Word | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Opening | 01:00:00 | ||
| Module Three – Working with the Interface | 01:00:00 | ||
| Module Four – Your First Document | 01:00:00 | ||
| Module Five – Basic Editing Tasks | 01:00:00 | ||
| Module Six – Basic Formatting Tasks | 01:00:00 | ||
| Module Seven – Formatting Paragraphs | 01:00:00 | ||
| Module Eight – Advanced Formatting Tasks | 01:00:00 | ||
| Module Nine – Working with Styles | 01:00:00 | ||
| Module Ten – Formatting the Page | 01:00:00 | ||
| Module Eleven – Sharing Your Document | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Activities- Microsoft Word | 00:00:00 | ||
| Module 6: Microsoft Excel | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Opening Excel | 01:00:00 | ||
| Module Three – Working with the Interface | 01:00:00 | ||
| Module Four – Your First Worksheet | 01:00:00 | ||
| Module Five – Viewing Excel Data | 01:00:00 | ||
| Module Six – Building Formulas | 01:00:00 | ||
| Module Seven – Using Excel Functions | 01:00:00 | ||
| Module Eight – Using Quick Analysis | 01:00:00 | ||
| Module Nine – Formatting Your Data | 01:00:00 | ||
| Module Ten – Using Styles, Themes, and Effects | 01:00:00 | ||
| Module Eleven – Printing and Sharing Your Workbook | 01:00:00 | ||
| Module Twelve – Wrapping Up | 01:00:00 | ||
| Activities – Microsoft Excel | 00:00:00 | ||
| Module 7: Microsoft PowerPoint | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Opening PowerPoint | 01:00:00 | ||
| Module Three – Working with the Interface | 01:00:00 | ||
| Module Four – Your First Presentation | 01:00:00 | ||
| Module Five – Working with Text | 01:00:00 | ||
| Module Six – Formatting Text and Paragraphs | 01:00:00 | ||
| Module Seven – Adding Pictures | 01:00:00 | ||
| Module Eight – Advanced Formatting Tasks | 01:00:00 | ||
| Module Nine – Working with Transitions and Animations | 01:00:00 | ||
| Module Ten – Setting Up Your Slide Show | 01:00:00 | ||
| Module Eleven – Showtime! | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Activities-Microsoft PowerPoint | 00:00:00 | ||
| Recommended Reading | |||
| Recommended Reading: Receptionist Diploma Level 3 | 00:00:00 | ||
| Mock Exam | |||
| Mock Exam- Receptionist Diploma Level 3 | 00:30:00 | ||
| Final Exam | |||
| Final Exam- Receptionist Diploma Level 3 | 00:30:00 | ||
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