Receptionist Diploma Level 3

Learn the strategies of becoming a skilled receptionist and begin your acquaintance with the Receptionist Diploma Level 3 course.

A receptionist can be compared with the mirror where the refection of the company will be shown. A skilled receptionist can attract the customers and can increase the reputation of the company. Similarly, a receptionist without proper skill can bring downfall to your company. The course is designed for the people who want to pursue their career as a receptionist. Here, you will explore the duties and tasks of a receptionist, essential office management and administrative skill, communication skill, and more.

Upon successful completion, you will be confident enough to start your career as a receptionist.

Key features of the course:

Lifetime access to the course
No hidden fees, only pay the price of the course which includes exam fees.
Recognised qualification upon successful completion of the course
Study from anywhere, anytime, whenever it is convenient for you.
Affordable and engaging e-learning study materials
Study at your own pace from tablet, PC or smartphone
Online tutor support when you are in need.

Who is this course for?

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Assessment and Certification

The course is assessed online with a multiple-choice test, which is marked automatically. You will know instantly whether you have passed or not. Those who pass this test will have the qualification of Receptionist Diploma Level 3. Certificate will be produced in PDF format at an additional cost of £8.99 and Printed Hardcopy at £12.99.

Course Curriculum

Module 1: Receptionist
	Receptionist	00:30:00
	Importance of Receptionist	00:15:00
	Different Types of Receptionist & Roles	01:00:00
	Communication Skills for Receptionist	01:00:00
	Telephone Skills	01:00:00
	Listening Skills	01:00:00
	Taking Messages	00:30:00
	Presenting & Appearance	00:30:00
	Reservation Procedure	00:15:00
	Confidentiality Checklist	00:15:00
	Being Organized as Receptionist	00:15:00
	Becoming a Successful Receptionist	00:15:00
Module 2: Communication Skills
	Techniques To Be A Spontaneous Speaker	01:00:00
	Knowledge Is Power – So Enrich Your Knowledge	01:00:00
	Remarkable Tips To Introduce Yourself	01:00:00
	Simple Strategies That Promote Conversations	01:00:00
	Speaking From The Heart	01:00:00
	Learn To Be A Good Listener First	00:30:00
	Stop Bragging About Yourself	01:00:00
	Easy Way To Start A Conversation	01:00:00
	Handle Criticism Smartly	01:00:00
	Asking For What You Want	00:30:00
Module 3: Interpersonal Skills
	Module One – Getting Started	00:30:00
	Module Two – Verbal Communication Skills	01:00:00
	Module Three – Non-Verbal Communication Skills	01:00:00
	Module Four – Making Small Talk and Moving Beyond	01:00:00
	Module Five – Moving the Conversation Along	01:00:00
	Module Six – Remembering Names	01:00:00
	Module Seven – Influencing Skills	01:00:00
	Module Eight – Bringing People to Your Side	01:00:00
	Module Nine – Sharing Your Opinion	01:00:00
	Module Ten – Negotiation Basics	01:00:00
	Module Eleven – Making an Impact	01:00:00
	Module Twelve – Wrapping Up	00:30:00
	Developing Interpersonal Skills Course- Activities	00:00:00
Module 4: Office Management Skills
	Building Your Management Team	01:00:00
	Building A Successful Brand	01:00:00
	Achieving Quality Through Teamwork	00:30:00
	Keys To Staying Motivated	00:30:00
	Improve Your Marketing	01:00:00
	Provide Top Customer Service	00:30:00
	Wrapping Up	00:30:00
Module 5: Microsoft Word
	Module One – Getting Started	00:30:00
	Module Two – Opening	01:00:00
	Module Three – Working with the Interface	01:00:00
	Module Four – Your First Document	01:00:00
	Module Five – Basic Editing Tasks	01:00:00
	Module Six – Basic Formatting Tasks	01:00:00
	Module Seven – Formatting Paragraphs	01:00:00
	Module Eight – Advanced Formatting Tasks	01:00:00
	Module Nine – Working with Styles	01:00:00
	Module Ten – Formatting the Page	01:00:00
	Module Eleven – Sharing Your Document	01:00:00
	Module Twelve – Wrapping Up	00:30:00
	Activities- Microsoft Word	00:00:00
Module 6: Microsoft Excel
	Module One – Getting Started	00:30:00
	Module Two – Opening Excel	01:00:00
	Module Three – Working with the Interface	01:00:00
	Module Four – Your First Worksheet	01:00:00
	Module Five – Viewing Excel Data	01:00:00
	Module Six – Building Formulas	01:00:00
	Module Seven – Using Excel Functions	01:00:00
	Module Eight – Using Quick Analysis	01:00:00
	Module Nine – Formatting Your Data	01:00:00
	Module Ten – Using Styles, Themes, and Effects	01:00:00
	Module Eleven – Printing and Sharing Your Workbook	01:00:00
	Module Twelve – Wrapping Up	01:00:00
	Activities – Microsoft Excel	00:00:00
Module 7: Microsoft PowerPoint
	Module One – Getting Started	00:30:00
	Module Two – Opening PowerPoint	01:00:00
	Module Three – Working with the Interface	01:00:00
	Module Four – Your First Presentation	01:00:00
	Module Five – Working with Text	01:00:00
	Module Six – Formatting Text and Paragraphs	01:00:00
	Module Seven – Adding Pictures	01:00:00
	Module Eight – Advanced Formatting Tasks	01:00:00
	Module Nine – Working with Transitions and Animations	01:00:00
	Module Ten – Setting Up Your Slide Show	01:00:00
	Module Eleven – Showtime!	01:00:00
	Module Twelve – Wrapping Up	00:30:00
	Activities-Microsoft PowerPoint	00:00:00
Recommended Reading
	Recommended Reading: Receptionist Diploma Level 3	00:00:00
Mock Exam
	Mock Exam- Receptionist Diploma Level 3	00:30:00
Final Exam
	Final Exam- Receptionist Diploma Level 3	00:30:00