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Learn the strategies of becoming a skilled receptionist and begin your acquaintance with the Receptionist Diploma Level 3 course.

A receptionist can be compared with the mirror where the refection of the company will be shown. A skilled receptionist can attract the customers and can increase the reputation of the company. Similarly, a receptionist without proper skill can bring downfall to your company. The course is designed for the people who want to pursue their career as a receptionist. Here, you will explore the duties and tasks of a receptionist, essential office management and administrative skill, communication skill, and more.

Upon successful completion, you will be confident enough to start your career as a receptionist.

Key features of the course:

  • Lifetime access to the course
  • No hidden fees, only pay the price of the course which includes exam fees.
  • Recognised qualification upon successful completion of the course
  • Study from anywhere, anytime, whenever it is convenient for you.
  • Affordable and engaging e-learning study materials
  • Study at your own pace from tablet, PC or smartphone
  • Online tutor support when you are in need.

Who is this course for?

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Assessment and Certification

The course is assessed online with a multiple-choice test, which is marked automatically. You will know instantly whether you have passed or not. Those who pass this test will have the qualification of Receptionist Diploma Level 3. Certificate will be produced in PDF format at an additional cost of £8.99 and Printed Hardcopy at £12.99.

Course Curriculum

Module 1: Receptionist
Receptionist 00:30:00
Importance of Receptionist 00:15:00
Different Types of Receptionist & Roles 01:00:00
Communication Skills for Receptionist 01:00:00
Telephone Skills 01:00:00
Listening Skills 01:00:00
Taking Messages 00:30:00
Presenting & Appearance 00:30:00
Reservation Procedure 00:15:00
Confidentiality Checklist 00:15:00
Being Organized as Receptionist 00:15:00
Becoming a Successful Receptionist 00:15:00
Module 2: Communication Skills
Techniques To Be A Spontaneous Speaker 01:00:00
Knowledge Is Power – So Enrich Your Knowledge 01:00:00
Remarkable Tips To Introduce Yourself 01:00:00
Simple Strategies That Promote Conversations 01:00:00
Speaking From The Heart 01:00:00
Learn To Be A Good Listener First 00:30:00
Stop Bragging About Yourself 01:00:00
Easy Way To Start A Conversation 01:00:00
Handle Criticism Smartly 01:00:00
Asking For What You Want 00:30:00
Module 3: Interpersonal Skills
Module One – Getting Started 00:30:00
Module Two – Verbal Communication Skills 01:00:00
Module Three – Non-Verbal Communication Skills 01:00:00
Module Four – Making Small Talk and Moving Beyond 01:00:00
Module Five – Moving the Conversation Along 01:00:00
Module Six – Remembering Names 01:00:00
Module Seven – Influencing Skills 01:00:00
Module Eight – Bringing People to Your Side 01:00:00
Module Nine – Sharing Your Opinion 01:00:00
Module Ten – Negotiation Basics 01:00:00
Module Eleven – Making an Impact 01:00:00
Module Twelve – Wrapping Up 00:30:00
Developing Interpersonal Skills Course- Activities 00:00:00
Module 4: Office Management Skills
Building Your Management Team 01:00:00
Building A Successful Brand 01:00:00
Achieving Quality Through Teamwork 00:30:00
Keys To Staying Motivated 00:30:00
Improve Your Marketing 01:00:00
Provide Top Customer Service 00:30:00
Wrapping Up 00:30:00
Module 5: Microsoft Word
Module One – Getting Started 00:30:00
Module Two – Opening 01:00:00
Module Three – Working with the Interface 01:00:00
Module Four – Your First Document 01:00:00
Module Five – Basic Editing Tasks 01:00:00
Module Six – Basic Formatting Tasks 01:00:00
Module Seven – Formatting Paragraphs 01:00:00
Module Eight – Advanced Formatting Tasks 01:00:00
Module Nine – Working with Styles 01:00:00
Module Ten – Formatting the Page 01:00:00
Module Eleven – Sharing Your Document 01:00:00
Module Twelve – Wrapping Up 00:30:00
Activities- Microsoft Word 00:00:00
Module 6: Microsoft Excel
Module One – Getting Started 00:30:00
Module Two – Opening Excel 01:00:00
Module Three – Working with the Interface 01:00:00
Module Four – Your First Worksheet 01:00:00
Module Five – Viewing Excel Data 01:00:00
Module Six – Building Formulas 01:00:00
Module Seven – Using Excel Functions 01:00:00
Module Eight – Using Quick Analysis 01:00:00
Module Nine – Formatting Your Data 01:00:00
Module Ten – Using Styles, Themes, and Effects 01:00:00
Module Eleven – Printing and Sharing Your Workbook 01:00:00
Module Twelve – Wrapping Up 01:00:00
Activities – Microsoft Excel 00:00:00
Module 7: Microsoft PowerPoint
Module One – Getting Started 00:30:00
Module Two – Opening PowerPoint 01:00:00
Module Three – Working with the Interface 01:00:00
Module Four – Your First Presentation 01:00:00
Module Five – Working with Text 01:00:00
Module Six – Formatting Text and Paragraphs 01:00:00
Module Seven – Adding Pictures 01:00:00
Module Eight – Advanced Formatting Tasks 01:00:00
Module Nine – Working with Transitions and Animations 01:00:00
Module Ten – Setting Up Your Slide Show 01:00:00
Module Eleven – Showtime! 01:00:00
Module Twelve – Wrapping Up 00:30:00
Activities-Microsoft PowerPoint 00:00:00
Recommended Reading
Recommended Reading: Receptionist Diploma Level 3 00:00:00
Mock Exam
Mock Exam- Receptionist Diploma Level 3 00:30:00
Final Exam
Final Exam- Receptionist Diploma Level 3 00:30:00

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