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Course Overview

Enrol in our Retail Management and Customer Service Training course to launch your career as a Retail Manager. Retail managers are in charge of all aspects of retail outlet supervision on a daily basis, including sales, employees, stock, and resource management.

The Retail Management and Customer Service Training is the most informative educational course available online which focuses solely on retail management and customer service. This course covers every aspect in this particular field, and will guide the learner to become an efficient professional worker in future. 

This course will cover a wide variety of important issues related to retail management including Retail Strategy, Retail Buying and Merchandising, Retail Pricing and Retail Psychology. It will also focus on customer service training which is something that every retail manager must deal with on a daily basis. 

What you will learn from this Retail Management and Customer Service Training Course:

  • A Brief Introduction to Retail Management
  • Various Retail Strategies 
  • Impact of Supply Chain Management in Retailing 
  • Importance of Consumer Behaviour
  • How to Target Customers Effectively

Key features of the course:

  • Lifetime access to the course
  • No hidden fees, only pay the price of the course which includes exam fees.
  • Recognised qualification upon successful completion of the course
  • Study from anywhere, anytime, whenever it is convenient for you.
  • Affordable and engaging e-learning study materials
  • Study at your own pace from tablet, PC or smartphone
  • Online tutor support when you are in need.

Who is this course for:

This Retail Management and Customer Service Training is suitable for —

  • Students
  • Recent graduates
  • Job Seekers
  • Anyone interested in Retail Management and Customer Service Training
  • Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise.

Assessment and Certification:

After studying the course materials of the Retail Management and Customer Service Training course, there will be a written assignment test which you can take either during or at the end of the course. Those who pass this test will have the qualification of Retail Management and Customer Service Training. Certificate will be produced in PDF format at an additional cost of £8.99 and Printed Hardcopy at £12.99.

Career Path:

This Retail Management and Customer Service Training  will equip you with an array of in-demand expertise and prepare you for a variety of rewarding employment options, such as—

  • Retail manager.
  • Store manager or director.
  • Team leader or supervisor.
  • Store general manager.
  • Retail buyer.
  • Merchandiser.

As a Retail Manager, you’ll earn £47,080 rising in increments to £61,400 after 4 years (based on 48 hours per week). And if you work within the M25 you will also receive an allowance of up to £4,000 dependent on location.

Course Curriculum

Introduction to Retail Management
Introduction to Retail Management 00:22:00
Retail Strategy
Retail Strategy 00:13:00
Retail Buying and Merchandising
Retail Buying and Merchandising 00:17:00
Retail Pricing
Retail Pricing 00:32:00
Supply Chain Management in Retailing
Supply Chain Management in Retailing 00:12:00
The Sales Process and Dealing with Customers at the Checkout
The Sales Process and Dealing with Customers at the Checkout 00:10:00
Importance of Consumer Behaviour
Importance of Consumer Behaviour 00:12:00
Taking Trends and Targeting Customers Effectively
Taking Trends and Targeting Customers Effectively 00:11:00
The Importance of Communicating with Customers
The Importance of Communicating with Customers 00:18:00
Choosing a Retail Location
Choosing a Retail Location 00:14:00
Retail Psychology
Retail Psychology 00:13:00
Negotiate the Right Deal with Suppliers
Negotiate the Right Deal with Suppliers 00:13:00
Develop Store Security Procedures
Develop Store Security Procedures 00:16:00
Management Skills for Leading Your Team
Management Skills for Leading Your Team 00:17:00
Selling in Multiple Channels
Selling in Multiple Channels 00:21:00
Retail Brand Management
Retail Brand Management 00:16:00
Health & Safety for Retail Stores
Health & Safety for Retail Stores 00:21:00
Consumer Rights Act
Consumer Rights Act 00:15:00
Assignment
Assignment – Retail Management and Customer Service Training 00:00:00

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